Compensation for Telstra outage

Published: Sat 11 Jul 2026

Passenger compensation for Telstra outage - 8 and 9 July

Following the Telstra outage on Wednesday 8 July and Thursday 9 July 2026, the Victorian Government has announced that V/Line customers who were impacted by this disruption will be reimbursed for extra costs incurred.

As this was an unprecedented event which affected the entire V/Line network, payment for reasonable expenses may be available, subject to verification and approval.

If you travelled, or planned to travel, on V/Line services between 6am Wednesday 8 July and 12pm Thursday 9 July 2026 and incurred additional costs due to the outage, you can apply for compensation.

This could include costs for alternative arrangements, such as using other transport options to complete your journey. Compensation is not available for lost costs, such as lost income.

These will be assessed on a case-by-case basis. Receipts will be required and we may contact you to further verify information you provide.

You will need to fill out a form to provide information and upload receipts.

CLICK HERE TO ACCESS FORM AND APPLY FOR COMPENSATION

If you require support you can contact 1800 800 007 for further assistance.

Any claims for expenses must be lodged by Monday 27 July 2026.

Please note processing of any payments may take up to 30 days.

V/Line RSS

V/Line News

Latest news

Contact us
Get in touch with V/Line to find out more information or provide feedback.
Be in the know, before you go
Southern Cross Station platform information is available online
New virtual station tours
Our new virtual tours help you navigate station accessibility and available amenities.
Half price travel from 1 June
Public transport in Victoria is half price for all passengers from 1 June 2026
Snow Coach to Mt Buller
The Melbourne – Mansfield – Mt Buller Snow Coach service will run from Friday 5 June until Sunday 4 October.
Compensation for Telstra outage
Passenger compensation for Telstra outage - 8 and 9 July
Free travel
V/Line passengers will travel free on Monday 13 and Tuesday 14 July
More ways to tap and go
Contactless payment is being rolled out on all trains across the myki network
Download the V/Line app today
View upcoming departures on your line, be alerted if services change and see detailed service info, all by using our app.
Travelling on V/Line Coaches
Travelling on V/Line coaches and train replacement services.

V/Line acknowledges the Traditional Custodians of Country on which we operate our services. We pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.

V/Line is committed to providing accessible information for passengers, and work is continuing to make this website more accessible.
We acknowledge that some sections of this website may not fully comply with the Web Content Accessibility Guidelines 2.2, Level AA standards, which we are working to improve.
If you are unable to access any content on this website and need to request an accessible version, please email wcag.accessibility@vline.com.au or call 1800 800 007.

V/Line acknowledges the Traditional Custodians of Country on which we operate our services. We pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.

V/Line is committed to providing accessible information for passengers, and work is continuing to make this website more accessible.

We acknowledge that some sections of this website may not fully comply with the Web Content Accessibility Guidelines 2.2, Level AA standards, which we are working to improve.

If you are unable to access any content on this website and need to request an accessible version, please email wcag.accessibility@vline.com.au or call 1800 800 007.