We want you to have a reliable service that runs on time. We know that arriving a few minutes late can make or break your day, so we design our timetables to reflect the journey time.
In planning a reliable timetable, V/Line works with Public Transport Victoria to share the network with freight and metropolitan trains.
When there are disruptions, we’ll tell you what’s going on and when you will be on the move again. We’ll always provide reliable alternative transport
in the case of cancellations or line closures due to rail improvement works.
For special events and major sporting fixtures, we run extra train and coach services.
For freight operators, we provide notice of any planned improvement works that will affect access to the network.
We publish our performance results
on this website each month. Where we don’t meet our targets for train reliability and punctuality, we offer compensation to eligible customers.
For V/Line service updates, download the My Line app on your smartphone or follow us on Twitter: @vline_geelong
How are we performing?
We are tracking the performance of our Reliable
commitment on a monthly basis.
We have two performance measures for our trains, coaches and freight services.
On time running performance (punctuality)
For our train and freight services:
- Commuter service punctuality is measured on time to five minutes 59 seconds.
- Long distance service punctuality is measured on time to 10 minutes 59 seconds.
For our coach services:
- Punctuality is measured by arrival at scheduled destination no later than five minutes after the scheduled arrival time.
Services delivered performance (reliability)
Our target is for at least 96 per cent of scheduled services to run each month.
Where we fail to meet our monthly targets, we will provide compensation in the form of a complimentary return V/Line ticket or the myki equivalent, to eligible V/Line customers who hold tickets or myki pass of 28 days or more.
V/Line coach services
V/Line manages regional Victoria’s freight tracks through regular maintenance and upgrades to maximise reliability.
Freight and passenger trains require a coordinated approach to ensure dependable reliability for both types of transport.
Where freight trains share the regional network with V/Line passenger trains, we timetable services to ensure on time arrival at the metropolitan boundary so that trains can access pathways through the metropolitan network and to the ports.