Performance

Providing a reliable service is important to you. This is why V/Line's performance is measured every month and compensation is offered when we don't meet our targets.
Two performance measures are used - on time running performance (punctuality) and services delivered performance (reliability).

Our reliability target is for at least 96 per cent of scheduled services to run.
Our punctuality target is 92 per cent. On commuter services punctuality is measured on time to five minutes 59 seconds. On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for up-to-date information on how to claim compensation.

August 2017

Short distance

	Geelong	Ballarat	Bendigo	Seymour	Gippsland
Reliability	97.6%	98.5%	98.4%	99.7%	98.8%
Punctuality	86.0%	86.7%	86.0%	90.5%	80.5%

Long distance

	Warrnambool	Ararat / Maryborough	Swan Hill & Echuca	Albury / Wodonga	Shepparton	Bairnsdale
Reliability	98.2%	100%	99.5%	98.8%	99%	100%
Punctuality	67.6%	85.8%	73.8%	85.7%	92.3%	77.3%

Capacity

Below is a guide to the average capacity on peak trains.

The percentage shown represents seats occupied at the busiest point of the journey.

Generally citybound peak services have available capacity from the originating station and will become busier the closer the train gets to Melbourne.

If you have flexibility in travel times, consider taking a train that's less busy for a more comfortable trip.

Ballarat line - August 2017

Ballarat line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Bacchus Marsh	05:44	222	72%	Ardeer
05:12	Wendouree	06:32	444	79%	Melton
06:06	Bacchus Marsh	06:57	242	100%	Deer Park -Ardeer
06:10	Wendouree	07:29	444	88%	Bacchus Marsh
06:20	Bacchus Marsh	07:15	312	60%	Ardeer
06:32	Bacchus Marsh	07:27	368	97%	Ardeer
06:38	Wendouree	08:00	444	96%	Bacchus Marsh
07:02	Bacchus Marsh	07:55	368	100%	Caroline Springs - Deer Park
07:17	Wendouree	08:37	444	83%	Bacchus Marsh
07:31	Melton	08:10	373	100%	Melton - Deer Park
07:39	Wendouree	08:58	377	65%	Bacchus Marsh
07:39	Bacchus Marsh	08:31	368	100%	Caroline Springs - Deer Park
08:03	Bacchus Marsh	08:56	369	100%	Deer Park

Ballarat line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:00	Wendouree	17:19	445	83%	Sunshine
16:04	Bacchus Marsh	17:00	368	85%	Sunshine
16:33	Wendouree	17:51	423	81%	Sunshine
16:35	Melton	17:17	374	100%	Footscray - Sunshine
16:54	Wendouree	18:12	434	86%	Footscray
17:00	Melton	17:34	420	95%	Sunshine
17:10	Wendouree	18:29	422	91%	Footscray
17:19	Bacchus Marsh	18:09	372	100%	Footscray - Sunshine
17:35	Bacchus Marsh	18:20	368	100%	Southern Cross - Sunshine
17:51	Wendouree	19:09	434	93%	Footscray
17:59	Bacchus Marsh	18:53	315	100%	Footscray - Sunshine

^ Average capacity can be defined as seats or standees on certain points along the route.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes will be reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Bendigo line - August 2017

Bendigo line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:07	Bendigo	07:00	411	70%	Sunbury
05:18	Kyneton	06:30	178	79%	Sunbury
05:31	Eaglehawk	07:19	423	52%	Gisborne
05:58	Epsom	08:05	445	89%	Clarkefield
06:22	Eaglehawk	08:23	444	86%	Clarkefield
07:00	Epsom	09:07	223	93%	Clarkefield
07:21	Kyneton	08:39	222	90%	Sunbury
07:45	Bendigo	09:27	445	80%	Sunbury

Bendigo line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:02	Bendigo	17:55	434	70%	Footscray
16:24	Epsom	18:29	426	70%	Footscray
16:57	Eaglehawk	18:48	444	61%	Footscray
17:30	Epsom	19:32	434	74%	Watergardens
17:56	Bendigo	19:56	222	100%	Footscray - Watergardens
17:03	Kyneton	18:24	223	100%	Footscray - Watergardens

Geelong line - August 2017

Geelong line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:32	Waurn Ponds	05:51	222	100%	Tarneit
05:13	Marshall	06:36	296	98%	Tarneit
05:28	Waurn Ponds	06:50	436	64%	Tarneit
05:50	Marshall	07:11	299	99%	Tarneit
06:13	South Geelong	07:25	433	100%	Tarneit
06:29	South Geelong	07:37	444	100%	Tarneit
06:29	Waurn Ponds	07:41	423	80%	Lara
06:49	Marshall	07:58	445	100%	Wyndham Vale
06:50	Waurn Ponds	08:02	444	100%	Tarneit
07:10	Waurn Ponds	08:21	444	100%	Lara
07:12	South Geelong	08:18	444	100%	Tarneit
07:11	Wyndham Vale	07:50	444	100%	Tarneit - Ardeer
07:35	Wyndham Vale	08:16	445	100%	Tarneit - Ardeer
07:36	Geelong	08:44	368	89%	Tarneit
07:36	Waurn Ponds	08:48	445	100%	Wyndham Vale
07:54	Wyndham Vale	08:30	444	100%	Tarneit - Ardeer

Geelong line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:10	Waurn Ponds	17:24	445	100%	Southern Cross - Sunshine
16:20	Wyndham Vale	16:53	445	73%	Ardeer
16:29	Geelong	17:35	289	82%	Foostcray
16:43	South Geelong	17:47	444	100%	Southern Cross - Sunshine
16:48	Waurn Ponds	18:00	444	100%	Footscray
16:50	Wyndham Vale	17:28	434	80%	Sunshine
17:07	Waurn Ponds	18:21	444	100%	Southern Cross - Sunshine
17:13	Warrnambool	20:59	265	54%	Footscray
17:16	Wyndham Vale	17:54	374	100%	Southern Cross - Sunshine
17:33	Waurn Ponds	18:44	415	100%	Southern Cross - Sunshine
17:41	South Geelong	18:41	434	100%	Southern Cross - Footscray
17:46	Waurn Ponds	19:00	408	100%	Sunshine
17:54	Marshall	19:04	445	100%	Footscray

Gippsland line - August 2017

Gippsland line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:36	Traralgon	06:58	222	73%	Pakenham
05:27	Traralgon	07:30	222	81%	Garfield
05:57	Traralgon	08:23	222	94%	Pakenham
06:37	Traralgon	08:48	444	58%	Pakenham

Gippsland line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:16	Traralgon	18:38	222	100%	Dandenong
16:58	Traralgon	19:11	444	59%	Pakenham
17:37	Traralgon	20:09	222	73%	Dandenong

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes will be reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Seymour line - August 2017

Seymour line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Seymour	06:32	182	65%	Donnybrook
05:15	Shepparton	07:59	305	84%	Donnybrook
05:50	Seymour	07:23	263	75%	Donnybrook
06:56	Seymour	08:36	340	77%	Donnybrook

Seymour line trains leaving Melbourne between 4pm and 6.30pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:31	Shepparton	19:21	369	99%	Broadmeadows
17:11	Seymour	18:49	260	100%	Broadmeadows
17:37	Seymour	19:15	245	76%	Broadmeadows

* reservations are required on these trains.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes will be reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase and decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Performance & capacity