Performance

Providing a reliable service is important to you. This is why V/Line's performance is measured every month and compensation is offered when we don't meet our targets.

Two performance measures are used - on time running performance (punctuality) and services delivered performance (reliability).

Our reliability target is for at least 96 per cent of scheduled services to run.
Our punctuality target is 92 per cent. On commuter services punctuality is measured on time to five minutes 59 seconds. On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for up-to-date information on how to claim compensation.

Short distance

	Geelong	Ballarat	Bendigo	Seymour	Gippsland
Reliability	95.5%	94.3%	95.9%	99.4%	n/a*
Punctuality	92.0%	86.5%	88.9%	90.0%	n/a*

Long distance

	Warrnambool	Ararat / Maryborough	Swan Hill & Echuca	Albury / Wodonga	Shepparton	Bairnsdale
Reliability	92.0%	98.5%	99.5%	90.3%	100%	n/a*
Punctuality	79.4%	76.6%	94.1%	75.6%	85.5%	n/a*

*All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD. Therefore, these lines did not register train performance results.
Free travel was provided to Gippsland passengers from the period December 1 to January 13.

Below is a guide to the average capacity on peak trains.

The percentage shown represents seats occupied at the busiest point of the journey.

Generally citybound peak services have available capacity from the originating station and will become busier the closer the train gets to Melbourne.

If you have flexibility in travel times, consider taking a train that's less busy for a more comfortable trip.

Ballarat line - December 2018

Ballarat line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Bacchus Marsh	05:44	223	74%	Ardeer
05:13	Wendouree	06:33	445	69%	Melton
06:06	Bacchus Marsh	06:57	363	38%	Ardeer
06:09	Wendouree	07:28	445	64%	Bacchus Marsh
06:21	Bacchus Marsh	07:16	374	58%	Ardeer
06:34	Bacchus Marsh	07:26	377	78%	Deer Park-Ardeer
06:38	Wendouree	08:00	445	79%	Bacchus Marsh
07:12	Bacchus Marsh	07:56	434	100%	Melton - Deer Park
06:18	Ararat	08:36	446	68%	Bacchus Marsh
07:31	Melton	08:10	405	88%	Deer Park
07:39	Wendouree	08:59	435	57%	Bacchus Marsh
07:39	Bacchus Marsh	08:31	444	89%	Deer Park
08:07	Bacchus Marsh	08:55	352	94%	Caroline Springs - Deer Park

Ballarat line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:00	Wendouree	17:19	434	83%	Sunshine
16:10	Bacchus Marsh	17:00	377	66%	Sunshine
16:33	Wendouree	17:51	413	66%	Sunshine
16:35	Melton	17:17	410	81%	Sunshine
16:54	Wendouree	18:12	433	72%	Footscray
17:00	Melton	17:34	435	77%	Sunshine
17:10	Wendouree	18:29	433	79%	Footscray
17:19	Bacchus Marsh	18:09	373	82%	Footscray - Sunshine
17:35	Bacchus Marsh	18:18	445	80%	Sunshine
17:50	Wendouree	19:08	445	76%	Footscray
17:59	Bacchus Marsh	18:53	361	95%	Southern Cross - Sunshine

^ Average capacity can be defined as seats or standees on certain points along the route.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Bendigo line - December 2018

Bendigo line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:07	Bendigo	07:00	426	68%	Sunbury
05:13	Kyneton	06:25	209	74%	Sunbury
05:31	Eaglehawk	07:19	426	43%	Gisborne
05:58	Epsom	08:06	445	68%	Clarkefield
06:22	Eaglehawk	08:24	445	66%	Clarkefield
07:00	Epsom	09:08	445	47%	Clarkefield
07:23	Kyneton	08:39	223	74%	Sunbury
07:45	Bendigo	09:28	445	68%	Sunbury

Bendigo line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:03	Bendigo	17:55	443	64%	Footscray
16:25	Epsom	18:29	445	61%	Footscray
16:57	Eaglehawk	18:48	374	50%	Footscray
17:30	Epsom	19:32	420	63%	Sydenham
17:53	Bendigo	19:51	433	53%	Sydenham
17:04	Kyneton	18:21	223	90%	Southern Cross - Sunbury

Geelong line - December 2018

Geelong line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:31	Waurn Ponds	05:49	222	100%	Tarneit
05:12	Marshall	06:30	344	100%	Tarneit
05:22	Waurn Ponds	06:41	445	87%	Deer Dark
05:45	Marshall	07:08	370	91%	Tarneit
06:13	South Geelong	07:21	444	97%	Tarneit
06:27	Waurn Ponds	07:40	445	79%	Lara
06:29	South Geelong	07:34	435	100%	Tarneit
06:44	Marshall	07:53	445	82%	Wyndham Vale
06:48	Waurn Ponds	08:03	445	95%	Tarneit
07:09	Waurn Ponds	08:22	445	83%	Lara
07:11	Wyndham Vale	07:50	435	100%	Tarneit - Ardeer
07:13	South Geelong	08:20	444	100%	Wyndham Vale - Tarneit
07:33	Wyndham Vale	08:14	326	100%	Tarneit - Ardeer
07:35	Waurn Ponds	08:48	435	100%	Wyndham Vale
07:36	Geelong	08:44	410	72%	Tarneit
07:55	Wyndham Vale	08:34	445	100%	Tarneit - Ardeer

Geelong line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:06	Waurn Ponds	17:20	433	100%	Southern Cross - Sunshine
16:17	Wyndham Vale	16:52	423	65%	Sunshine
16:27	Geelong	17:32	329	100%	Southern Cross - Footscray
16:43	Waurn Ponds	17:56	433	95%	Southern Cross -Sunshine
16:48	South Geelong	17:53	445	78%	Footscray
16:51	Wyndham Vale	17:23	445	98%	Footscray - Sunshine
17:07	Waurn Ponds	18:21	445	100%	Southern Cross - Footscray
17:13	Warrnambool	21:05	336	56%	Footscray
17:16	Wyndham Vale	17:52	443	100%	Footscray - Sunshine
17:33	Waurn Ponds	18:40	434	100%	Southern Cross - Sunshine
17:41	South Geelong	18:41	424	100%	Southern Cross - Footscray
17:46	Waurn Ponds	18:59	414	98%	Southern Cross - Sunshine
17:56	Marshall	19:04	445	98%	Southern Cross - Footscray

Gippsland line - November 2018*

Gippsland line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:36	Traralgon	06:58	226	73%	Pakenham
05:27	Traralgon	07:30	223	67%	Garfield
05:57	Traralgon	08:23	223	79%	Pakenham
06:37	Traralgon	08:48	404	55%	Pakenham

Gippsland line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:16	Traralgon	18:38	222	100%	Dandenong
16:58	Traralgon	19:13	422	52%	Dandenong
17:33	Traralgon	20:09	222	66%	Dandenong

All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Seymour line - December 2018

Seymour line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Seymour	06:32	189	63%	Donnybrook
05:15	Shepparton	07:59	316	61%	Essendon
05:50	Seymour	07:23	261	68%	Donnybrook
06:57	Seymour	08:36	360	58%	Donnybrook

Seymour line trains leaving Melbourne between 4pm and 6.30pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:31	Shepparton	19:22	368	91%	Broadmeadows
17:11	Seymour	18:49	356	64%	Broadmeadows
17:37	Seymour	19:15	260	56%	Broadmeadows

* reservations are required on these trains.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase and decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Performance & capacity

Performance

December 2018

Short distance

Long distance

*All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD. Therefore, these lines did not register train performance results.
Free travel was provided to Gippsland passengers from the period December 1 to January 13.

Capacity

Ballarat line - December 2018

Bendigo line - December 2018

Geelong line - December 2018

Gippsland line - November 2018*

All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD.

Seymour line - December 2018

About V/Line

Compensation

Past performance

Performance & capacity

Short distance

Long distance

*All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD. Therefore, these lines did not register train performance results. Free travel was provided to Gippsland passengers from the period December 1 to January 13.

All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD.

About V/Line

*All trains were replaced with coaches on the Gippsland line for December, due to major project works between Pakenham and the Melbourne CBD. Therefore, these lines did not register train performance results.
Free travel was provided to Gippsland passengers from the period December 1 to January 13.