Performance

Providing a reliable service is important to you. This is why V/Line's performance is measured every month and compensation is offered when we don't meet our targets.

Two performance measures are used - on time running performance (punctuality) and services delivered performance (reliability).

Our reliability target is for at least 96 per cent of scheduled services to run.
Our punctuality target is 92 per cent. On commuter services punctuality is measured on time to five minutes 59 seconds. On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for up-to-date information on how to claim compensation.

Short distance

	Geelong	Ballarat	Bendigo	Seymour	Gippsland
Reliability	94.6%	94.7%	97.5%	97.9%	88.3%
Punctuality	88.2%	84.0%	84.8%	84.8%	80.8%

Long distance

	Warrnambool	Ararat / Maryborough	Swan Hill & Echuca	Albury / Wodonga	Shepparton	Bairnsdale
Reliability	96.0%	99.1%	98.6%	97.8%	98.7%	96.6%
Punctuality	81.9%	78.1%	92.6%	52.7%	83.7%	79.6%

Below is a guide to the average capacity on peak trains.

The percentage shown represents seats occupied at the busiest point of the journey.

Generally citybound peak services have available capacity from the originating station and will become busier the closer the train gets to Melbourne.

If you have flexibility in travel times, consider taking a train that's less busy for a more comfortable trip.

Ballarat line - January 2019

Ballarat line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Bacchus Marsh	05:44	223	58%	Ardeer
05:13	Wendouree	06:33	445	66%	Melton
06:06	Bacchus Marsh	06:57	363	54%	Ardeer
06:09	Wendouree	07:28	445	70%	Bacchus Marsh
06:21	Bacchus Marsh	07:16	374	57%	Ardeer
06:34	Bacchus Marsh	07:26	377	71%	Deer Park-Ardeer
06:38	Wendouree	08:00	445	78%	Bacchus Marsh
07:12	Bacchus Marsh	07:56	434	100%	Melton - Deer Park
06:18	Ararat	08:36	446	65%	Bacchus Marsh
07:31	Melton	08:10	405	73%	Deer Park
07:39	Wendouree	08:59	435	51%	Bacchus Marsh
07:39	Bacchus Marsh	08:31	444	100%	Deer Park
08:07	Bacchus Marsh	08:55	352	100%	Caroline Springs - Deer Park

Ballarat line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:00	Wendouree	17:19	434	80%	Sunshine
16:10	Bacchus Marsh	17:00	377	80%	Sunshine
16:33	Wendouree	17:51	413	70%	Sunshine
16:35	Melton	17:17	410	72%	Sunshine
16:54	Wendouree	18:12	433	80%	Footscray
17:00	Melton	17:34	435	97%	Sunshine
17:10	Wendouree	18:29	433	85%	Footscray
17:19	Bacchus Marsh	18:09	373	100%	Footscray - Sunshine
17:35	Bacchus Marsh	18:18	445	83%	Sunshine
17:50	Wendouree	19:08	445	74%	Footscray
17:59	Bacchus Marsh	18:53	361	100%	Southern Cross - Sunshine

^ Average capacity can be defined as seats or standees on certain points along the route.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Bendigo line - January 2019

Bendigo line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:07	Bendigo	07:00	426	63%	Sunbury
05:13	Kyneton	06:25	209	57%	Sunbury
05:31	Eaglehawk	07:19	426	42%	Gisborne
05:58	Epsom	08:06	445	76%	Clarkefield
06:22	Eaglehawk	08:24	445	64%	Clarkefield
07:00	Epsom	09:08	445	46%	Clarkefield
07:23	Kyneton	08:39	223	71%	Sunbury
07:45	Bendigo	09:28	445	70%	Sunbury

Bendigo line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:03	Bendigo	17:55	443	61%	Footscray
16:25	Epsom	18:29	445	71%	Footscray
16:57	Eaglehawk	18:48	374	73%	Footscray
17:30	Epsom	19:32	420	80%	Sydenham
17:53	Bendigo	19:51	433	62%	Sydenham
17:04	Kyneton	18:21	223	100%	Southern Cross - Sunbury

Geelong line - January 2019

Geelong line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:31	Waurn Ponds	05:49	222	91%	Tarneit
05:12	Marshall	06:30	344	89%	Tarneit
05:22	Waurn Ponds	06:41	445	64%	Deer Dark
05:45	Marshall	07:08	370	61%	Tarneit
06:13	South Geelong	07:21	444	84%	Tarneit
06:27	Waurn Ponds	07:40	445	69%	Lara
06:29	South Geelong	07:34	435	97%	Tarneit
06:44	Marshall	07:53	445	76%	Wyndham Vale
06:48	Waurn Ponds	08:03	445	100%	Tarneit
07:09	Waurn Ponds	08:22	445	78%	Lara
07:11	Wyndham Vale	07:50	435	97%	Tarneit - Ardeer
07:13	South Geelong	08:20	444	100%	Wyndham Vale - Tarneit
07:33	Wyndham Vale	08:14	326	100%	Tarneit - Ardeer
07:35	Waurn Ponds	08:48	435	100%	Wyndham Vale
07:36	Geelong	08:44	410	63%	Tarneit
07:55	Wyndham Vale	08:34	445	96%	Tarneit - Ardeer

Geelong line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:06	Waurn Ponds	17:20	433	100%	Southern Cross - Sunshine
16:17	Wyndham Vale	16:52	423	70%	Sunshine
16:27	Geelong	17:32	329	90%	Southern Cross - Footscray
16:43	Waurn Ponds	17:56	433	100%	Southern Cross -Sunshine
16:48	South Geelong	17:53	445	80%	Footscray
16:51	Wyndham Vale	17:23	445	90%	Footscray - Sunshine
17:07	Waurn Ponds	18:21	445	100%	Southern Cross - Footscray
17:13	Warrnambool	21:05	336	60%	Footscray
17:16	Wyndham Vale	17:52	443	100%	Footscray - Sunshine
17:33	Waurn Ponds	18:40	434	100%	Southern Cross - Sunshine
17:41	South Geelong	18:41	424	100%	Southern Cross - Footscray
17:46	Waurn Ponds	18:59	414	100%	Southern Cross - Sunshine
17:56	Marshall	19:04	445	100%	Southern Cross - Footscray

Gippsland line - January 2019

Gippsland line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
04:36	Traralgon	06:58	226	70%	Pakenham
05:27	Traralgon	07:30	223	58%	Garfield
05:57	Traralgon	08:23	223	60%	Pakenham
06:37	Traralgon	08:48	404	52%	Pakenham

Gippsland line trains leaving Melbourne between 4pm and 6.00pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:16	Traralgon	18:38	222	66%	Dandenong
16:58	Traralgon	19:13	422	65%	Dandenong
17:33	Traralgon	20:09	222	46%	Dandenong

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Seymour line - January 2019

Seymour line trains arriving in Melbourne, Southern Cross before 9am
Departs	From	Arrives	Seats	Average seats used at busiest point	Busiest point
05:00	Seymour	06:32	189	51%	Donnybrook
05:15	Shepparton	07:59	316	61%	Essendon
05:50	Seymour	07:23	261	67%	Donnybrook
06:57	Seymour	08:36	360	64%	Donnybrook

Seymour line trains leaving Melbourne between 4pm and 6.30pm
Departs	To	Arrives	Seats	Average seats used at busiest point	Busiest point
16:31	Shepparton	19:22	368	85%	Broadmeadows
17:11	Seymour	18:49	356	57%	Broadmeadows
17:37	Seymour	19:15	260	70%	Broadmeadows

* reservations are required on these trains.

A new V/Line timetable was introduced on Sunday 27 August 2017 including changes to the times of some peak services. These changes were reflected in the September 2017 capacity information.

Seating numbers are an average to reflect any increase and decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Performance & capacity

Performance

March 2019

Short distance

Long distance

Capacity

Ballarat line - January 2019

Bendigo line - January 2019

Geelong line - January 2019

Gippsland line - January 2019

Seymour line - January 2019

About V/Line

Compensation

Past performance