Performance

Providing a reliable service is important to you. This is why V/Line's performance is measured every month and compensation is offered when we don't meet our targets.

Two performance measures are used - on time running performance (punctuality) and services delivered performance (reliability).

Our reliability target is for at least 96 per cent of scheduled services to run.
Our punctuality target is 92 per cent. On commuter services punctuality is measured on time to five minutes 59 seconds. On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for up-to-date information on how to claim compensation.

Short distance

	Geelong	Ballarat	Bendigo	Seymour	Gippsland
Reliability	96.9%	96.0%	97.3%	99.3%	97.4%
Punctuality	91.4%	89.5%	85.0%	91.0%	80.5%

Long distance

	Warrnambool	Ararat / Maryborough	Swan Hill & Echuca	Albury / Wodonga	Shepparton	Bairnsdale
Reliability	97.4%	99.2%	98.5%	100%	98.9%	98.9%
Punctuality	91.9%	85.4%	96.4%	32.1%	97.4%	83.5%

Below is a guide to the average capacity on peak trains.

The percentage shown represents seats occupied at the busiest point of the journey.

Generally citybound peak services have available capacity from the originating station and will become busier the closer the train gets to Melbourne.

If you have flexibility in travel times, consider taking a train that's less busy for a more comfortable trip.

Ballarat line - 21/3/2019 to 9/5/2019

Ballarat line trains arriving in Melbourne at Southern Cross Station before 9am

Departs	From	Arrives	Typical seats used at the busiest point	Busiest point
05:00	Bacchus Marsh	05:44	100%	Ardeer
05:15	Wendouree	06:33	89%	Melton
06:06	Bacchus Marsh	06:57	53%	Ardeer
06:09	Wendouree	07:28	90%	Bacchus Marsh
06:21	Bacchus Marsh	07:16	78%	Ardeer
06:34	Bacchus Marsh	07:26	71%	Deer Park-Ardeer
06:38	Wendouree	08:00	99%	Bacchus Marsh
07:12	Bacchus Marsh	07:56	100%	Melton - Deer Park
06:18	Ararat	08:36	85%	Bacchus Marsh
07:31	Melton	08:10	100%	Deer Park
07:39	Wendouree	08:59	69%	Bacchus Marsh
07:39	Bacchus Marsh	08:31	100%	Deer Park
08:07	Bacchus Marsh	08:55	100%	Caroline Springs - Deer Park

Ballarat line trains leaving Melbourne between 4pm and 6pm

Departs	To	Arrives	Typical seats used at busiest point	Busiest point
16:00	Wendouree	17:19	85%	Sunshine
16:10	Bacchus Marsh	17:00	100%	Sunshine
16:33	Wendouree	17:51	79%	Sunshine
16:35	Melton	17:17	72%	Sunshine
16:54	Wendouree	18:12	87%	Footscray
17:00	Melton	17:34	93%	Sunshine
17:10	Wendouree	18:29	100%	Footscray
17:19	Bacchus Marsh	18:09	100%	Footscray - Sunshine
17:35	Bacchus Marsh	18:18	100%	Sunshine
17:50	Wendouree	19:08	91%	Footscray
17:59	Bacchus Marsh	18:53	100%	Southern Cross - Sunshine

^ Average capacity can be defined as seats or standees on certain points along the route.

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Bendigo line - 21/3/2019 to 9/5/2019

Bendigo line trains arriving in Melbourne at Southern Cross Station before 9am

Departs	From	Arrives	Typical seats used at the busiest point	Busiest point
05:07	Bendigo	07:00	85%	Sunbury
05:13	Kyneton	06:25	84%	Sunbury
05:31	Eaglehawk	07:19	56%	Gisborne
05:58	Epsom	08:06	96%	Clarkefield
06:22	Eaglehawk	08:24	83%	Clarkefield
07:00	Epsom	09:08	66%	Clarkefield
07:23	Kyneton	08:39	91%	Sunbury

Bendigo line trains leaving Melbourne between 4pm and 6pm

Departs	To	Arrives	Typical seats used at the busiest point	Busiest point
16:03	Bendigo	17:55	74%	Footscray
16:25	Epsom	18:29	78%	Footscray
16:57	Eaglehawk	18:48	61%	Footscray
17.04	Kyneton	18.21	100%	Southern Cross-Sunbury
17:30	Epsom	19:32	89%	Sydenham
17:53	Bendigo	19:51	60%	Sydenham

Geelong line - 21/3/2019-9/5/2019

Geelong line trains arriving in Melbourne, Southern Cross before 9am

Departs	From	Arrives	Typical seats used at the busiest point	Busiest point
04:31	Waurn Ponds	05:49	100%	Tarneit
05:12	Marshall	06:30	100%	Tarneit
05:22	Waurn Ponds	06:41	100%	Deer Dark
05:45	Marshall	07:08	100%	Tarneit
06:13	South Geelong	07:21	100%	Tarneit
06:27	Waurn Ponds	07:40	96%	Lara
06:29	South Geelong	07:34	97%	Tarneit
06:44	Marshall	07:53	100%	Wyndham Vale
06:48	Waurn Ponds	08:03	100%	Tarneit
07:09	Waurn Ponds	08:22	98%	Lara
07:11	Wyndham Vale	07:50	100%	Tarneit - Ardeer
07:12	South Geelong	08:19	100%	Wyndham Vale - Tarneit
07:33	Wyndham Vale	08:14	100%	Tarneit - Ardeer
07:35	Waurn Ponds	08:48	100%	Wyndham Vale
07:36	Geelong	08:44	100%	Tarneit
07:55	Wyndham Vale	08:34	100%	Tarneit - Ardeer

Geelong line trains leaving Melbourne between 4pm and 6.00pm

Departs	To	Arrives	Typical seats used at the busiest point	Busiest point
16:06	Waurn Ponds	17:20	100%	Southern Cross - Sunshine
16:17	Wyndham Vale	16:52	96%	Sunshine
16:27	Geelong	17:32	100%	Southern Cross - Footscray
16:43	Waurn Ponds	17:56	100%	Southern Cross - Sunshine
16:48	South Geelong	17:53	100%	Footscray
16:51	Wyndham Vale	17:23	100%	Footscray - Sunshine
17:07	Waurn Ponds	18:21	100%	Southern Cross - Footscray
17:13	Warrnambool	21:05	75%	Footscray
17:16	Wyndham Vale	17:52	100%	Footscray - Sunshine
17:33	Waurn Ponds	18:40	100%	Southern Cross - Sunshine
17:41	South Geelong	18:41	100%	Southern Cross - Footscray
17:46	Waurn Ponds	18:59	100%	Southern Cross - Sunshine
17:56	Marshall	19:04	100%	Southern Cross - Footscray

Gippsland line - 21/3/2019-9/5/2019

Gippsland line trains arriving in Melbourne, Southern Cross before 9am

Departs	From	Arrives	Typical seats used at busiest point	Busiest point
04:35	Traralgon	06:58	76%	Pakenham
05:26	Traralgon	07:30	72%	Garfield
05:56	Traralgon	08:23	97%	Pakenham
06:36	Traralgon	08:48	58%	Pakenham

Gippsland line trains leaving Melbourne between 4pm and 6.00pm

Departs	To	Arrives	Typical seats used at busiest point	Busiest point
16:16	Traralgon	18:38	100%	Dandenong
16:58	Traralgon	19:13	56%	Dandenong
17:33	Traralgon	20:09	66%	Dandenong

Seating numbers are an average to reflect any increase or decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Seymour line - 21/3/2019-9/5/2019

Seymour line trains arriving in Melbourne, Southern Cross before 9am

Departs	From	Arrives	Typical seats used at busiest point	Busiest point
05:00	Seymour	06:32	82%	Donnybrook
05:10	Shepparton	07:59	79%	Essendon
05:50	Seymour	07:23	91%	Donnybrook
06:57	Seymour	08:36	77%	Donnybrook

Seymour line trains leaving Melbourne between 4pm and 6.30pm

Departs	To	Arrives	Typical seats used at busiest point	Busiest point
16:02	Seymour	17:34	58%	Broadmeadows
16:31	Shepparton	19:22	49%	Broadmeadows
17:11	Seymour	18:49	84%	Broadmeadows
17:37	Seymour	19:15	76%	Broadmeadows

* reservations are required on these trains.

Seating numbers are an average to reflect any increase and decrease in carriages during the month. Carriage configuration and the number of seats can change on a daily basis. Please note that average capacity is also a monthly average and can fluctuate on a daily basis.

Performance & capacity

Performance

August 2019

Short distance

Long distance

Capacity

Ballarat line - 21/3/2019 to 9/5/2019

Bendigo line - 21/3/2019 to 9/5/2019

Geelong line - 21/3/2019-9/5/2019

Gippsland line - 21/3/2019-9/5/2019

Seymour line - 21/3/2019-9/5/2019

About V/Line

Compensation

Past performance