Telstra Outage 8 & 9 July 2026

Please use this online form if you were impacted by the Telstra Outage which occurred on 8 & 9 July 2026.

If you require support you can contact 1800 800 007 for further assistance.

Any claims for expenses must be lodged by Monday 27 July 2026.

Please note processing of any payments may take up to 30 days.

First name (required):
Surname (required):
Email (required):
Contact phone number (required):
Date of travel (required):	8 July 2026 9 July 2026 8 & 9 July 2026
Time of service:
Ticket type (required):	eTicket Printed V/Line ticket myki
Please provide your reservation, eTicket and/or myki number:
Evidence of paper ticket (if applicable):	If you are claiming reimbursement for travel on a paper ticket please attach a photo of the ticket.
Description of the expenses incurred:	Please provide a description of the costs you incurred during the disruption.
Evidence of expenses incurred (receipts) - 1:
Evidence of expenses incurred (receipts) - 2:
Evidence of expenses incurred (receipts) - 3:

V/Line acknowledges the Traditional Custodians of Country on which we operate our services. We pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.

V/Line is committed to providing accessible information for passengers, and work is continuing to make this website more accessible.
We acknowledge that some sections of this website may not fully comply with the Web Content Accessibility Guidelines 2.2, Level AA standards, which we are working to improve.
If you are unable to access any content on this website and need to request an accessible version, please email wcag.accessibility@vline.com.au or call 1800 800 007.

V/Line acknowledges the Traditional Custodians of Country on which we operate our services. We pay our respect to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.

V/Line is committed to providing accessible information for passengers, and work is continuing to make this website more accessible.

We acknowledge that some sections of this website may not fully comply with the Web Content Accessibility Guidelines 2.2, Level AA standards, which we are working to improve.

If you are unable to access any content on this website and need to request an accessible version, please email wcag.accessibility@vline.com.au or call 1800 800 007.