First class seating is only available on long distance services that travel to and from Albury, Bairnsdale, Shepparton, Swan Hill and Warrnambool and seats must be reserved. First class seating is not available on coaches.
First class availability is indicated in the plan a journey tool on services marked with
.
What is the difference between First class and economy?
First Class carriages have tray tables and larger reclining seats with more leg room. The seats are sectioned in fours and there are approximately 52 seats in each carriage, compared to 88 in economy.
Reserving First class
You can reserve First class seats by booking in advance through V/Line stations and ticket outlets, or through the PTV call centre on 1800 800 007 or online using our plan a journey tool.
Online bookings on long distance services are opened 100 days in advance and close two hours prior to departure. Advance booking is encouraged to ensure a First class seat.
First class fares
The First class fare is based on an Economy fare and a First class upgrade fee. First class tickets may be purchased wherever V/Line tickets are sold.
It is important that you pay the First class fare before boarding. The upgrade can be bought along with the Economy ticket, or separately before travel. Conductors only sell First class upgrades if you board at an unstaffed station.
Refunds on First class upgrades
Refunds on First class tickets can be claimed when First class carriages are not available due to operational changes in trains or the First class carriage is full on short distance services.
You may claim a refund from any V/Line station or V/Line ticket outlet (if the ticket was sold there), or by sending the First class upgrade refund slip to:
V/Line Customer Relations
Reply Paid 5343
Melbourne Victoria 8060
Please note conductors do not provide refunds on board V/Line services.