Group travel

If there are 12 to 19 customers travelling together on a train service, tickets can be purchased from any staffed V/Line station, premium Metro station ticket agent.

Click here to find a ticket outlet near you.

If there are 20 or more customers travelling together on a train service or 12 or more travelling on a coach service, you can complete the online group travel application form below.  

Group discounts are available to both general groups and school groups. Group travel is charged at concession fares, which are approximately 50 per cent cheaper than the standard weekday adult fares.

Primary school groups travelling in off-peak periods are free of charge. For more information, please visit the free travel for Victorian primary school group page on the PTV website.

When your group travel application has been processed, our group travel coordinator will contact you with an invoice for payment.

There are several payment options available including:  

• cash/card payment at a station or ticket outlet, quoting your reservation number
• card payment over the phone directly with our group travel coordinator
• direct bank deposit – details will be provided on the invoice.

All group bookings must be paid for and tickets collected at least 48 hours before departure.

Please give as much notice as you can for your group travel.

We recommend submitting your application at least 30 days before departure to maximise your chances of being accommodated on your chosen services.

All group travel applications must be completed at least seven days before travel and are subject to space and availability.

Group travel is subject to availability and we cannot accommodate groups at certain times. 

Services during the weekday peaks, sporting events, school holidays, Seniors Week, Easter, Christmas Day, The Royal Melbourne Show and other busy times may be unavailable.

We will do our best to accommodate your group and if we're unable to, we'll let you know of alternative travel options.

We endeavour to confirm and finalise group travel arrangements within 14 business days of receiving an application, however if your booking is for a service several weeks in advance this may be extended.
 
If we are able to accommodate you on your chosen services, we will provide a booking reference number and you can quote this at your local staffed V/Line station when collecting your tickets.
 
All group travel applications must be completed at least seven days before travel and are subject to space and availability.

There is no maximum number for customers travelling in groups. Due to operational logistics of carrying large groups, we may need to split your group across multiple services.
 
As seating is limited on coach services, we may not always be able to accommodate your group.

Seats will be set aside for groups with 20 or more people, unless otherwise specified. Allocated seating may not be available on services during the weekday peaks, sporting events, school holidays, Seniors Week, Easter, Christmas Day, The Royal Melbourne Show and other busy times.

The total luggage limit for all V/Line services is 30 kilograms per person. Customers can carry two items of luggage, with no one item weighing more than 20 kilograms, as well as one piece of hand luggage.
 
Unfortunately, we’re unable to accommodate groups with bicycles on any of our services.

Group travel tickets can be refunded provided they are presented to a V/Line booking office under the following conditions:

• Unreserved tickets are presented at a V/Line booking office or ticket agent up to the day before your departure date.
• Reserved tickets are cancelled by contacting our Group Travel Coordinator on 03 9619 2338 or the Public transport call centre on 1800 800 007. Tickets must be presented at a V/Line booking office or ticket agent before the departure date for a refund.
• Tickets can be presented for refund up to seven days from the cancellation date. No administration fee applies.
• Individual unused tickets cannot be presented for refund.
• Pensioner free vouchers, seniors vouchers and Family Traveller tickets cannot be used in conjunction with Group Travel tickets.

V/Line’s main priority is providing public transport and we do not charter coaches. For charter coaches, please contact a company in your local area.