V/Line has introduced eTicketing to give passengers more options for receiving long-distance train and scheduled coach tickets.    

Passengers who opt for an eTicket delivery option when booking will be sent a link to their ticket via SMS or email.  

eTickets can be displayed on your phone, added to your Apple Wallet or Google Wallet, or saved as a PDF and printed at home prior to travel.  

Passengers are still be able to collect pre-booked tickets from V/Line retail agents, staffed V/Line stations, via post, or at premium Metro Stations if they choose.   

There will be no changes to the current process for passengers still wanting to purchase a paper ticket directly from stations, retail agents or by calling 1800 800 007.    

Questions & Answers:  

What does the eTicketing project deliver?  

The introduction of eTicketing is providing additional options for our long-distance train and scheduled coach travellers to obtain their tickets. As these routes use paper tickets (rather than myki), we want to make it easier for passengers to obtain their tickets. eTicketing will allow passengers to display tickets on their phone, add tickets to their Apple Wallet or Google Wallet, or save them as a PDF and print them at home prior to travel.  

How do I print or download my eTicket?  

Passengers who chose an eTicket delivery method will receive an email and/or SMS with a link to access their eTicket(s). Using this link, passengers can access and display their eTicket immediately on a smartphone or computer, add it to their Apple or Google Wallet, or download it as a PDF, which can then be printed at home and brought with them when they travel.    

Passengers are reminded that it is still important to check online at vline.com.au or on the V/Line app ahead of travel, to ensure there have been no changes to their service.  

If the service time changes what happens to my printed ticket?  

The ticket will still be valid to use if service times have changed.  

Passengers are reminded that it is still important to check online at vline.com.au or on the V/Line app ahead of travel, to ensure there have been no changes to their service.     

My journey involves travelling with another operator (e.g. on a Metro Trains or Yarra Trams service) and how will they know I am entitled to that part of my journey?  

The V/Line eTicket will still cover an entire journey on Victoria’s public transport network, the same as a paper ticket currently does.  

How do I get a paper ticket or eTicket? 

Book your travel online using our plan your journey tool or visit your nearest staffed station or ticket outlet. 
 
You can choose to receive your ticket via eTicket or as a paper ticket collected from a staffed station or agent at least 30 minutes prior to travel, or posted to you  (please allow 10 business days for postage). 
If you're making a return journey or planning to catch a connecting service and you've elected to purchase a paper ticket, you need to collect your paper ticket from a station or V/Line agent when you can at the first opportunity. 
Find out more about extra travel included with your ticket. 

V/Line paper tickets or eTickets are used for travel on V/Line coach services and long-distance train services to and from: 

• Albury 
• ​Ararat 
• Bairnsdale 
• Echuca 
• Maryborough 
• Shepparton 
• Swan Hill 
• Warrnambool 

Peak travel is defined by:

• Services that arrive in Melbourne before 9am on weekdays; or 
• Services that depart from Melbourne between 4pm and 6pm on weekdays.
• ​For V/Line services, Melbourne is defined as Flinders Street, Southern Cross, North Melbourne and Richmond stations.

Off-peak travel is defined by:

• All other services, including public holidays and weekends.

• Albury
• Bombala
• Bordertown
• Deniliquin
• Eden
• Holbrook
• Jerilderie
• Keith
• Lameroo
• Merimbula
• Mount Gambier
• Woomargama

• Adelaide City 
• Adelaide Hills 
• Mount Barker 
• Bega 
• Bermagui 
• Bodalla 
• Batemans Bay 
• Canberra 
• Coleambally 
• Coonalpyn 
• Cobargo 
• Dalmeny 
• Darlington Point 
• Griffith 
• Gundagai 
• Geranium 
• Jabuk 
• Mogo 
• Murray Bridge 
• Murrumbateman 
• Moruya 
• Narooma 
• Nimmitabel 
• Cooma 
• Peake 
• Sherlock 
• Tarcutta 
• Tailem Bend 
• Tintinara 
• Tuross 
• Yass 

Regional town buses

• Geelong 
• North Geelong 
• South Geelong 
• Corio 
• North Shore 
• Marshall 
• Waurn Ponds 
• Ballarat 
• Wendouree 
• Kangaroo Flat 
• Bendigo 
• Eaglehawk 
• Epsom 
• Wallan 
• Kilmore East 
• Seymour 
• Traralgon 
• Moe 
• Morwell 

For reserved services

• call 1800 800 007; or
• visit a V/Line station or ticket outlet near you.

For unreserved services

myki

Information about myki refunds can be found on the PTV website.

Paper tickets and eTickets

You can receive a full refund for single or return tickets if you are unable to travel as long as you apply before the departure date of your service. No administration fee applies.

The easiest way to apply for a refund is to visit your closest V/Line station. Alternatively, please complete an enquiry using the online feedback form, phone 1800 800 007 or send a completed refund application form, along with your paper tickets or evidence of your eTickets, to the address specified below:

Lost or stolen tickets

• Enclose the original paper ticket or evidence of your eTicket with your refund application.
• We cannot accept responsibility for applications which are lost in the post.
• Posted tickets must arrive before the departure date.
• V/Line ticket agents can only refund tickets bought from their agencies.

• 12 or more customers travelling together on V/Line coach services
• 20 or more customers travelling together on V/Line train services
• Group travel is charged at concession fares, which is approximately 50 per cent cheaper than the standard weekday adult fares and approximately 30 per cent cheaper on weekends.