Customers with a myki pass who travelled on replacement coaches during the free travel period from 8 February 2016 until 25 June 2016 will have until midnight on Thursday 26 August 2016 to submit their free travel reimbursement claims. 

Information about myki refunds can be found on the Public Transport Victoria website

V/Line paper tickets

You can receive a full refund for single or return tickets if you are unable to travel as long as you apply before the departure time of your service. No administration fee applies. 

To find out more about obtaining a refund please call 1800 800 007.

You can apply for a refund by sending the form below to: 

Refund section
Reply Paid 5343
Melbourne VIC 8060

Passenger Refund Application Form
PDF 20kB

Weekly, monthly and date-to-date tickets

For weekly, monthly and date-to-date tickets you can receive a refund for any unused portion of your ticket. 

Refunds will be calculated by deducting the value of any travel made from the amount paid for the ticket.

First Class tickets

You can have your First Class ticket refunded in advance by following the directions above.

Occasionally, a scheduled First Class service will operate without a First Class carriage. In this case, the conductor will provide First Class customers with a refund slip so you can get a refund from a V/Line station.

Lost or stolen tickets

Refunds or replacements are not available for lost or stolen tickets, with the exception of reserved tickets and date-to-date tickets, which can be refunded at staffed V/Line stations.

Important notes

  • Enclose the original ticket with your refund application.
  • We cannot accept responsibility for applications which are lost in the post.
  • Posted tickets must arrive before the departure date printed on the ticket.
  • V/Line ticket agents can only refund tickets bought from their agencies.