Communication access


In partnership with Scope Australia, V/Line was the first public transport operator to be accredited with the Communication Access Symbol in 2015. We have successfully maintained this accreditation ever since.

Approximately two million V/Line trips are taken by customers with a communication difficulty each year. Ensuring all customers are able to effectively communicate with our staff allows customers to feel safe and understood.

All front line staff have these communication tools and can use them to assist you with your journey.

Click on the links below to download and print your own copy of our tools.

These communication tools are copyright material and must not be used or replicated for commercial purposes unless expressly agreed to by V/Line.