Communication access

Each year there are approximately two million V/Line trips taken by someone with a communication difficulty, so making travel easier is very important.
V/Line is the world’s first public transport operator to be given the Communication Access Symbol. 

Click on the links below to download and print our tools and use them to help communicate with staff on all V/Line services and at stations.

These communication tools are copyright material and must not be used or replicated for commercial purposes unless expressly agreed to by V/Line.
All station staff have these communication tools and can use them to assist you with your journey.

These tools were developed after extensive research into what our customers want to use to help them communicate. 

You also told us you'd like to see changes to signage and announcements across the network.

Once we have made these changes and all our staff are equipped with the communication tools, V/Line will be given the Communication Access Symbol.

If you want to read more about what staff and customers have told us about communication access on V/Line services, click on the links below.