Introducing our newest team member, Wendy Whistle.
Did you know that departing just a few seconds late can impact thousands across the V/Line network? That is why Wendy has come up with a range of tips to help staff and customers keep on time together:
Tip 1: Ensure that your myki is topped up or you have a valid ticket to travel.
Tip 2: Be ready and waiting on the platform for your service.
Tip 3: Have your luggage with you in readiness to board.
Tip 4: Spread out along the platform and use all available train doors.
Tip 5: If you need some extra assistance, let a V/Line team member know or wait in the Boarding Assistance Zone.
Tip 6: Wait for customers to get off the train before boarding.
Tip 7: Move down the aisle of the train once you are on board.
Tip 8: If you are standing near the door, make way for others to get off the train.
Tip 9: Have your belongings ready so you can hop off quickly and safely once the train has stopped at your station.
And remember whistle blows, train goes.
Watch our video below about on time departures.