Notice of industrial action
Due to industrial action, morning trains will be disrupted across the entire V/Line network on Wednesday 13 December. There will also be delays and cancellations throughout the day.

Customer complaints

All feedback is logged and given a unique reference number that you can quote at any time when making further enquiries.

Customers will be informed of the complaint reference number as well as how long they should expect to wait for a response.

In accordance with the Information Privacy Act 2000 any personal information collected when a complaint is logged is confidential and will only be used to help resolve that complaint.

How do I complain?

Complaints handling procedure

Not satisfied with our response?

If you’re not satisfied with our response or how your feedback was handled, you can escalate your feedback to the Public Transport Ombudsman (PTO).