What you can take - Luggage
Checked luggage will only be allowed on locomotive
hauled long distance services. When travelling short journeys passengers now
have the flexibility to be able to transfer their own luggage to the train.
Luggage must be checked in at least 30 minutes before you leave.
All
items must be properly packed or they will not be accepted. You can only carry
bicycles, surfboards etc, on nominated train and coach services where space
permits. Call us on 136 196 before you travel to check your
service.
Maximum weight/pieces
Each passenger can carry two pieces of luggage (each not exceeding 20kg in
weight and 180cm in size) plus one piece of hand luggage.
Packing
guide & Luggage tags
Luggage should be contained in a suitcase, travel bag, backpack or suit pack.
Luggage packed in cardboard, polystyrene containers, plastic bags, wooden boxes
or tea chests will not be accepted. It goes without saying, but please ensure
that your luggage is strong enough to hold its contents!
A
luggage tag with your name, contact details, destination and date of travel should
be securely attached to your luggage. Please remove all previous luggage tags.
Valuables & Medication
Passengers are advised to carry personal medication, keys and valuables in
their hand luggage.
Checking
in luggage
I
don’t want to check my luggage in:
Passengers
do not have to check in their luggage – you can carry it with you on-board
trains, or stow it in the luggage compartment under coaches.
I
want to check in my luggage:
Luggage
must be checked in at least 30 minutes before you leave and must be properly
packed or it will not be accepted. Liability for lost luggage is subject to a
$600 maximum per passenger.
Prams,
pushers, and strollers (weighing up to 15kg), children’s car seats, wheelchairs
and small items of sporting and camping equipment can also be checked on. A set
of golf clubs or snow skis, socks and boots will be treated as one piece of
luggage.
Luggage
on coaches
In
coaches smaller items can be carried on board and stowed in overhead racks.
Larger items will be stowed in bins under the coach to ensure the comfort of
all passengers. Conductors and coach drivers will be on hand to help you stow
your luggage.
On
connecting V/Line services, checked luggage will be transferred to the
connecting service.
Insurance
and Liability
Claims
may only be made by passengers whose checked luggage is lost, damaged or
delayed as a result of negligence by V/Line’s employees, agents or contractors,
but only when:
•
The items were in a suitcase, bag or other receptacle that was securely locked
and clearly labelled with the passenger’s name, address and station.
•
The luggage was handed to an employee, agent or contractor of V/Line and a
luggage tag was obtained for each item.
V/Line
is not liable for any loss, damage or delay arising out of any other cause.
V/Line’s maximum liability is $600. Passengers who require additional cover
should obtain appropriate travel insurance.
Lost
luggage
Liability
for lost luggage is subject to a $600 maximum per customer. We recommend you
purchase travel insurance before your trip.
Further
information
If you
need assistance or further information, please call us on 136 196.
Related articles:
What you can take – Carriage of large items
What you can take – Carriage of animals