Contact us

Timetables, reservations, feedback and travel info

6am to midnight, 7 days a week

1800 800 007

Or +61 3 9662 2505
TTY: (03) 9619 2727

If calling from overseas, please dial +61 3 9662 2505

Lost property

6am to 10pm, 7 days a week
(03) 9619 2588 

Write to us

Customer Relations
Reply Paid 5343
Melbourne VIC 8060

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What we do when you make a complaint?

Feedback submitted below is assigned to a Customer Relations Officer for further investigation. 

We appreciate you taking the time to contact us and we will respond as soon as possible.

For more information on our complaints handling procedure please click here.

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