Contact us

Timetables, reservations, feedback and travel info

6am - midnight daily (all night Friday and Saturday)

1800 800 007

TTY: (03) 9619 2727

If calling from overseas, please dial +61 3 8363 4427

Lost property

6am to 10pm, 7 days a week
(03) 9619 2588 

Write to us

Complete our online feedback form or mail your feedback to:

Customer Relations
Reply Paid 5343
Melbourne VIC 8060

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Information in other languages

What we do when you make a complaint?

All feedback submitted is assigned to a Customer Relations Officer for further investigation. 

We appreciate you taking the time to contact us and we will respond as soon as possible.

For more information on our complaints handling procedure please click here.

Customer Feedback