LuggageThe carriage of all luggage and personal belongings remains the responsibility of the owner at all times, which is why we recommend you keep belongings within eyesight and check that you have everything before leaving a train or coach service.
The total luggage limit for all V/Line services is 30 kilograms.
People can carry two items of luggage, with no one item weighing more than 20 kilograms, as well as one piece of hand luggage.
Checked luggageChecked luggage is only accepted on long-distance, locomotive-hauled train, arriving in or departing from Albury, Bairnsdale, Shepparton, Swan Hill or Warrnambool.
Luggage must be checked in at least 30 minutes before you leave. All items must be properly packed or they will not be accepted.
Passengers travelling on short journeys should transfer their own luggage. When requested, staff will provide assistance to elderly passengers or passengers with special needs.
See Bikes if you're planning to take your bicycle.
Packing guide and luggage tagsLuggage should be contained in a suitcase, travel bag, backpack or suit carrier.
Luggage packed in cardboard, polystyrene containers, plastic bags, wooden boxes or tea chests will not be accepted. Please ensure that your luggage is strong enough to hold its contents.
A luggage tag with your name, contact details, destination and date of travel should be securely attached to your luggage. Please remove all previous luggage tags.
Valuables and medicationPassengers are advised to carry personal medication, keys and valuables in their hand luggage only. Again, all belongings remain the responsiblity of owners.
Checking in luggageI do not want to check my luggage inPassengers do not have to check in their luggage – you can carry it with you on board trains, or stow it in the luggage compartment under coaches.
I want to check in my luggage
Luggage must be checked in at least 30 minutes before you leave and must be properly packed or it will not be accepted.
On connecting V/Line services checked luggage will be transferred to the connecting service.
Liability for lost, checked in luggage is subject to a $600 maximum per passenger.
Prams, pushers, and strollers (weighing up to 15kg), children’s car seats, wheelchairs and small items of sporting and camping equipment can also be checked on. A set of golf clubs or snow skis, socks and boots will be treated as one piece of luggage.
Luggage on busesWhen travelling on V/Line bus services, all luggage must be stored in the luggage compartment, with the exception of one small bag (this can include e.g. backpack, laptop bag, briefcase or handbag) within dimensions less than 40 x 35 x 15cm per passenger.
Insurance and liability Claims may only be made by passengers whose checked luggage is lost, damaged or delayed as a result of negligence by V/Line’s employees, agents or contractors, but only when:
V/Line is not liable for any loss, damage or delay arising out of any other cause. V/Line’s maximum liability is $600. Passengers who require additional cover should obtain appropriate travel insurance.
- The items were in a suitcase, bag or other receptacle that was securely locked and clearly labelled with the passenger’s name, address and station.
- The luggage was handed to an employee, agent or contractor of V/Line and a luggage tag was obtained for each item.
All unchecked luggage and personal belongings remain the responsibility of the owner. V/Line accepts no responsibility for unchecked luggage.