Public transport services in Victoria are progressively being made accessible to people with disabilities.
This is to comply with the provisions of the Commonwealth Government Disability Discrimination Act (1992) and the Victorian Government Disability Standards for Accessible Public Transport (2002).
All metropolitan and most V/Line trains are wheelchair accessible along with most metropolitan and V/Line stations.
New trams and buses are being delivered with low floors for easy access while an increasing number of tram stops in the Melbourne CBD and elsewhere on the tram network are being made into accessible stops.
Wheelchair access
All V/Line stations are wheelchair accessible. All trains are accessible with a portable ramp our conductors can make available.
Space on trains may be limited and passengers with disabilities could be restricted to particular parts of the train.
Conductors and station staff are available to assist passengers.
Wheelchair accessible toilets are available on all Sprinter and VLocity railcars. Limited accessible toilet facilities are available on locomotive-hauled services.
Some V/Line coach services are wheelchair accessible.
If you travel with a mobility aid or wheelchair, it is recommended that your mobility aid or wheelchair can:
- Fit within an allocated space of 1300mm (length) and 800mm (width)
- Be no more than 750mm wide at a height of 300mm above the ground to fit between the wheel axles of a bus.
- The total weight of the mobility aid, its user and any attendant must be less than 300kg.
- Mobility aids that are to be carried on a bus must have anchor points.
For the full mobility aid specifications, please visit the mobilty aid section of the PTV website here.
Bookings for passengers using wheelchairs or scooters on V/Line coach services are required at least 24 hours in advance.
Companion card
V/Line accepts the Companion Card, which offers free travel for companions and carers when they travel with eligible card holders. More information can be found at the link below.
Vision and hearing impaired
Guide dogs, hearing guide dogs, guide dogs in training and approved assistance animals are permitted on all V/Line services. Our train conductors and coach drivers can offer assistance during your journey. More information can be found at the link below.
Luggage assistance
If you have difficulty carrying your own luggage on board you can book your luggage through to some destinations with V/Line’s checked luggage system.
Please call us on 1800 800 007 to check if this is available on your service. More information can be found at the link below.
Using mobility aids on public transport
Full information about using mobility aids can be found at Metlink.
>Visit the mobility aids section of the PTV website
Service and assistance animals
Only animals identified on an Assistance Animal Pass can travel on V/Line services. See below for full information.
Accessibility Action Plan 2012-2015
V/Line is committed to ensuring that all passengers have easy and open access to our passenger services, supporting the objectives outlined in the requirements of the Federal Disability Discrimination Act 1992 (DDA) and the Disability Standards for Accessible Public Transport 2002 (DSAPT).
We engage in a collaborative approach to making our services accessible. This includes working with the Victorian Government through Public Transport Victoria (PTV) and ongoing consultation with a broad range of accessibility and community groups.
The plan outlines our commitment to accessibility with actions for 2012-2015.
View the Accessibility Action plan here (pdf, 3MB)
Accessibility GuidePlease email Melinda.button@vline.com.au if you would like to provide feedback on how we can improve the guide.
View the Accessibility Guide here.
Further assistance
Call us on 1800 800 007.
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