We are available to answer your enquiries, complaints, compliments, comments and suggestions 6am-midnight, 7 days a week.
|Timetable information, reservations & sales||1800 800 007 *||Contact us online(If urgent, please call us)|| n/a|
|Feedback and general enquiries||1800 800 007 * ||Contact us online(If urgent, please call us)||Customer RelationsReply Paid 5343 Melbourne VIC 8060|
|Metropolitan travel information||1800 800 007 *|| ptv.vic.gov.au||Public Transport Victoria|
GPO Box 4693Melbourne VIC 3001
| Lost Property|| (03) 9619 2588|| n/a|| n/a|
* Call 6am-midnight, 7 days
TTY: (03) 9619 2727
If calling from overseas, please call: +61 3 9662 2505
For information in other languages, please visit Public Transport Victoria.
View our Complaint Handling Procedure
To contact us online use the form below.
If your feedback is about travel on one of our services please include the time and date on which you travelled. This will help us deliver a faster and more comprehensive response.
Feedback submitted below is assigned to a Customer Relations Officer for further investigation.
We appreciate you taking the time to contact us and we will respond as soon as possible.