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Consultations
Online and on train consultations.
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We're always striving to improve our service. To gain feedback from our customers, the V/Line management team meets with customers on trains once a month.  Several days later we then follow-up with an online forum (below) for those we weren't able to meet face-to-face.
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Online forums  

The next online consultation will be held about the new timetables on Wednesday 29 January at 11am.
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Answers to questions we don't get to during the consultation will be made available here after the consultation.
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Feedback from previous on train and online consultations is available here:
Ballarat | Bendigo | Geelong | Gippsland | Seymour
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In the meantime, your compliments, complaints and suggestions help us to keep improving our service. Contact us via our online form or call us on 1800 800 007.
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On train consultations 

Upcoming:
  • 11 February 2014 – Albury
  • 11 March 2014 – Ballarat
  • 8 April 2014 – Swan Hill
  • 13 May 2014 – Geelong
  • 10 June 2014 – Seymour

Please note that these dates have not been finalised and are subject to change.

Past consultations:


Follow the links below to see responses to commonly asked questions during our past on train consultations.

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