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V/Line has a range of publications available for download.
 
Annual Reports - View and download the current 2011-12 V/Line Annual Report, or previous reports dating back to 2003-04.



Customer referenceCustomer Reference Group (CRG) - North East has been established by V/Line to ensure that customers are included in the decision-making process as part of V/Line’s customer centric culture.


 Customer consultations - Every month the V/Line executive team travels on a train service to talk to our customers about what can be done to improve the service. Answers to your questions are posted here.


Customer service charter - V/Line’s customer charter provides an overview of the services we provide, the standards of service you should expect when travelling with V/Line, how those standards will be measured, and what you can do if we don’t live up to your expectations.


Protected Disclosure Procedure - View the framework that enables people to make disclosures about improper conduct and detrimental action within the public sector.
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