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Performance
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Providing a reliable service is important to our customers which is why V/Line's performance is measured every month and compensation offered when targets are not met.

Two performance measures are used - services run (reliability) and services on time (punctuality).

  • Our target is for at least 96% of scheduled services to run
  • Our on time target is 92% 
On short distance, commuter services punctuality is measured on time to 5 minutes 59 seconds.

On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for information on how to claim compensation.

The past performance results page has figures from May 2013 onwards. 
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February 2015 performance results
Short distance


Geelong BallaratBendigoSeymour Gippsland 
Reliability97.7%98.0%99.4%99.7%99.7%
Punctuality87.9%95.3%92.7%91.6%83.1%

Long distance
 WarrnamboolArarat / Maryborough Swan Hill & Echuca Albury / Wodonga Shepparton Bairnsdale
Reliability98.8%100%97.8%98.8%100%99.4%
Punctuality91.4%96.1%96.4%93.3%#92.0%86.7%

#Large sections of track between Seymour and Albury are subject to speed restrictions as ARTC work continues.
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