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Performance
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Providing a reliable service is important to our customers which is why V/Line's performance is measured every month and compensation offered when targets are not met.

Two performance measures are used - services run (reliability) and services on time (punctuality).

  • Our target is for at least 96% of scheduled services to run
  • Our on time target is 92% 
On short distance, commuter services punctuality is measured on time to 5 minutes 59 seconds.

On long distance services it is measured on time to 10 minutes 59 seconds.

Visit our compensation page for information on how to claim compensation.

The past performance results page has figures for the past year. 

Our latest performance figures are below. Due to ongoing track works Albury / Wodonga trains are now included in the Seymour performance figures (as the start and end point) until the works program is complete and full train services resume.
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March 2014 performance results
Short distance


Geelong BallaratBendigoSeymour Gippsland 
Reliability98.6%97.3%96%97.2%97.3%
Punctuality87.7%88.3%85.2%89.1%73.9%

Long distance
 WarrnamboolArarat / Maryborough Swan Hill & Echuca Albury / Wodonga Shepparton Bairnsdale
Reliability96.4%99.6%98.1%97.8%95.7%100%
Punctuality75.2%93.1%85.6%85.6%#90.7%69.8%

#Large sections of track between Seymour and Albury are subject to speed restrictions as ARTC work continues.
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