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About V/Line - our company
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V/Line is Australia's largest regional public transport operator. In 2013-14 more than 14.47 million train and coach passenger trips were taken.

Every week, we schedule more than 1400 train services between Melbourne and:
  • Geelong and Warrnambool
  • Ballarat, Maryborough and Ararat
  • Bendigo, Swan Hill and Echuca
  • Seymour, Shepparton and Albury
  • Traralgon, Sale and Bairnsdale

V/Line branded coach services connect with the rail network and serve regional Victorian communities where trains do not operate. Some coach services also travel to South Australia, New South Wales and the Australian Capital Territory. Private sector coach operators provide all V/Line coach services.

In addition to being a passenger service operator, V/Line also provides access to, and maintains, 3420 kilometres of rail track used by passengers and freight rail services.

V/Line is a major employer with a workforce of 1516, many of whom live in regional Victoria.

V/Line is now a Certified Customer Service Organisation against the International Customer Service Standard 2010-2014 (ICSS).

V/Line is focused on continuing to improve our customer service.

If you have any feedback on how we could improve our customer service please provide feedback here or join our Online Community Panel – VTalk.

Vision

A connected and prosperous regional Victoria.

Mission
To deliver customer-focused, safe and efficient regional passenger transport and rail freight access.

Values
  • Safety underpins everything we do
  • Think customer
  • Act with integrity
  • Raise the bar
  • Deliver as one V/Line
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V/Line Pty Ltd ABN 29 087 425 269