Victoria has moved to Last Step restrictions.

Travel between regional Victoria and metropolitan Melbourne is permitted and there are no limits on how far you can travel or the reasons you can travel. 

Please be aware that services are not crossing the South Australian border. Services have resumed crossing the New South Wales border.

When travelling on public transport you must wear a fitted face mask covering your nose and mouth, unless you have a lawful reason for not doing so, and ensure you wear it for your entire journey.

Remember to put on your fitted face mask when you enter a train station and before getting on coaches. You must also wear a mask on platforms and coach stops when you can't keep a safe distance from others.

Please plan ahead and visit vic.gov.au/CORONAVIRUS for more information on restrictions and all the latest advice on coronavirus (COVID-19).

Frequently Asked Questions 

How can we help ensure safety on V/Line trains and coaches?

Everyone has a role to play to keep our network safe – stay home if you’re unwell, practise good hand hygiene, wear a fitted face mask, travel outside the peak and keep your distance where you can.

We will not be limiting the number of people on board our trains and coaches because this is likely to cause crowding in other areas such as platforms and coach stops.

There are things you can do to make your trip easier:

• Plan ahead and travel outside of traditional peak hours if you can – services outside these hours are likely to have fewer people on them

• Wear a face mask

• Spread out on trains, along platforms and at coach stops where you can, and use the space available

• We recommend travelling with your own personal hand sanitiser, as well as washing your hands before and after using public transport

• Download the COVIDSafe App and have it active while you travel 

Please be patient, respectful and kind to each other and our staff – we’re all in this together. 

What extra cleaning is being done and how often?

High-touch surfaces on the network such as door handles, myki touch points and handrails are being cleaned regularly, as well as nightly deep-cleaning of our trains, coaches and stations to help keep passengers safe. This increased cleaning program will be in place for as long as necessary.

What changes have been made to ticketing?

V/Line staff and coach drivers operating V/Line branded services are unable to accept cash as a method of payment until further notice.  

Passengers still require a valid myki or paper ticket for their journey. 

Passengers are encouraged to update their Myki or purchase their tickets online at ptv.com.au, and Myki cards can be purchased and topped-up by staff at stations using credit, debit and EFTPOS. 

Paper tickets (V/Net) can also be purchased by these methods at staffed stations.

V/Line are still posting purchased online tickets as normal.

As a temporary measure, if you are unable to collect your V/Line ticket, your email confirmation printed or displayed on a smartphone or device will be accepted as your ticket for travel until further notice.

If you cannot print the confirmation, or you do not have a smartphone or device capable of displaying it, please contact the call centre on 1800 800 007

Please ensure you touch on and touch off with your myki to ensure you pay the correct fare.

Are conductors still travelling on the train?
 
Yes, conductors continue to travel on all V/Line trains to make announcements, perform essential operational tasks and provide assistance to anyone who needs help.
 
Conductors and station staff are also available to support customers at station stops with any assistance they need. Customers can wait in the Boarding Assistance Zones on all regional platforms and platforms 3A and 15A at Southern Cross Station to alert conductors that they need help with their journey.

If you do need a conductor while on your journey, please press the emergency button if available in your carriage and they will be able to assist.

Is checked luggage still available? 

No. To help slow the spread of coronavirus checked luggage will not be available on V/Line services until further notice. Passengers are still able to take their own luggage onboard services provided it meets the normal requirements for luggage on V/Line trains and coaches.
 
Are refreshments available for purchase on board?

No. Our cafe/bar service will not be open until further notice.
 
We encourage you to bring your own food and non-alcoholic beverages on board. Please ensure your drink containers have a secure, fastening or spill proof lid.
 
Water will still be available on all V/Line train services.