Advice updated: Friday 19 October 2021

Eased restrictions from 6pm, 29 October 2021

From 6pm Friday 29 October all of Victoria comes under the same restrictions, with no limits on travel between regional Victoria and metropolitan Melbourne.

All Night Network train, tram, bus and V/Line coach services will return and resume running to the normal timetable from Friday 29 October.

For the latest updates on restrictions, permits and exposure sites, visit the Coronavirus Victoria website.

QR Codes at key locations

QR codes have been installed at tram stops in the Free Tram Zone, Metro and V/Line stations and replacement bus stops (when operating), we are now commencing installing QR codes on every tram, train and bus.

Please check in every time you see QR codes at stations and stops and while you travel on trains, trams and buses. QR codes assist the Department of Health in contact tracing when there is a COVID public exposure site. 

Visit Service Victoria for more information about how your data is being protected when using QR Codes.

Advice for passengers travelling to ACT

Coaches into ACT will be reinstated from Monday 1 November. 

Please visit the ACT Government Covid website https://www.covid19.act.gov.au/ for more information and ensure you are permitted to travel before you board your service or book your ticket.

Advice for passengers travelling to New South Wales

Coaches into NSW will also be reinstated from Monday 1 November. All coach routes into southern NSW will return to normal timetables and passengers on North East Line train services will be able to resume boarding at Albury Station from Monday. 

Please visit the NSW Government Covid website https://www.nsw.gov.au/covid-19/rules/border-restrictions for more information.

Customers travelling between Victoria and NSW & ACT must comply with all relevant permit and vaccination requirements before travelling. This includes:

• Downloading the Services VIC app, and if vaccinated have your vaccination certificate uploaded into the app.
• Producing photo identification
• Evidence of vaccination exemption where applicable

Please refer to coronavirus.vic.gov.au for more information.

Advice for passengers travelling to South Australia

V/Line passengers will be able to travel to and from South Australia from Tuesday, 23 November, following the easing of cross-border travel restrictions.

All coaches to and from Mt Gambier will resume running as normal from Tuesday. 

Coaches heading to Adelaide will resume as normal from Tuesday and coaches travelling from Adelaide to Albury and Bendigo will resume as normal from Wednesday.

Passengers are asked to plan ahead, and ensure they have the correct permits and meet the travel requirements of their destination.

People travelling from Victoria into South Australia need to provide proof of double vaccination status.

Resuming coach services:

• Ballarat - Mt Gambier 
• Warrnambool - Mt Gambier 
• Bendigo/Southern Cross - Adelaide (Daylink) 
• Albury - Adelaide (Speedlink) 

Please visit the SA Government Covid website https://www.covid-19.sa.gov.au/response for more information.

Advice for travelling on public transport

If travelling on public transport, you must wear a fitted face mask covering your nose and mouth and ensure you wear it for your entire journey, unless you have a lawful reason for not doing so.

Remember to put on your fitted face mask when you enter a train station and before getting on coaches. You must also wear a mask on platforms and coach stops when you can't keep a safe distance from others.

Frequently Asked Questions 

How can we help ensure safety on V/Line trains and coaches?

Everyone has a role to play to keep our network safe – stay home if you’re unwell, practise good hand hygiene, wear a fitted face mask, travel outside the peak and keep your distance where you can.

We will not be limiting the number of people on board our trains and coaches because this is likely to cause crowding in other areas such as platforms and coach stops.

There are things you can do to make your trip easier:

• Wear a face mask;
• Spread out on trains, along platforms and at coach stops where you can, and use the space available;
• We recommend travelling with your own personal hand sanitiser, as well as washing your hands before and after using public transport.

Please be patient, respectful and kind to each other and our staff- we're all in this together. 

What extra cleaning is being done and how often?

High-touch surfaces on the network such as door handles, myki touch points and handrails are being cleaned regularly, as well as nightly deep-cleaning of our trains, coaches and stations to help keep passengers safe. This increased cleaning program will be in place for as long as necessary.

Are conductors still travelling on the train?

Yes, conductors continue to travel on all V/Line trains to make announcements, perform essential operational tasks and provide assistance to anyone who needs help.
 
Conductors and station staff are also available to support customers at station stops with any assistance they need. Customers can wait in the Boarding Assistance Zones on all regional platforms and platforms 3A and 15A at Southern Cross Station to alert conductors that they need help with their journey.

If you do need a conductor while on your journey, please press the emergency button if available in your carriage and they will be able to assist.

Is checked luggage still available? 

Yes. From December 1 2021 the total luggage limit for all V/Line services is 32 kilograms. Customers can carry two items of luggage, with no one item weighing more than 16 kilograms, as well as one piece of hand luggage.

The carriage of luggage and personal belongings remains the responsibility of the owner at all times. V/Line recommends you keep belongings within eyesight and check that you have everything before leaving a train or coach service.

When is cash being accepted on the public transport network?

V/Line staff and coach drivers operating V/Line branded services except for the myki bus network will start accepting cash as payment from Monday 18 October.

If cash is no longer accepted, what options do passengers have to pay?

We have plenty of cashless ways to top up your myki online or at your nearest station or stop. 

• Top up at myki machines, located at all stations
• Use our myki or quick top up machines at stations
• Head to an authorised myki retailer, including all 7-Elevens
• Top up online on the PTV website or in the PTV app

Are refreshments available for purchase on board?

V/Line will resume on-board catering on most services from Monday 18 October.