What you can take - Luggage
Maximum weight and pieces
The total luggage limit for
all V/Line services is 30 kilograms.
People can carry two items of luggage, with no one item weighing more than 20
kilograms, as well as one piece of hand luggage on V/Line services free of
charge.
Checked luggage
Checked luggage is only accepted on long-distance, locomotive-hauled services,
arriving in or departing from Bairnsdale, Shepparton, Swan Hill or Warrnambool.
Luggage must be checked in at least 30 minutes before you leave. All items
must be properly packed or they will not be accepted.
Passengers
travelling on short journeys should transfer their own luggage. This way the
customer is always in possession of their own luggage. When requested, staff will
provide assistance to elderly passengers or passengers with special needs, even
if it is a short‑distance service.
You can
only carry bicycles, surfboards etc, on nominated train and coach services
where space permits. See carriage of large items for more
information.
Call us
on 136 196 before you travel to check your service.
Packing
guide & luggage tags
Luggage should be contained in a suitcase, travel bag, backpack or suit carrier.
Luggage
packed in cardboard, polystyrene containers, plastic bags, wooden boxes or tea
chests will not be accepted. Please ensure that your luggage is strong enough
to hold its contents.
A
luggage tag with your name, contact details, destination and date of travel should
be securely attached to your luggage. Please remove all previous luggage tags.
Valuables & medication
Passengers are advised to carry personal medication, keys and valuables in
their hand luggage only.
Checking
in luggage
I don’t want to check my luggage in:
Passengers do not have to check in their luggage – you can carry it with you on
board trains, or stow it in the luggage compartment under coaches.
I want to check in my luggage:
Luggage must be checked in at least 30 minutes before you leave and must be
properly packed or it will not be accepted.
On
connecting V/Line services, checked luggage will be transferred to the
connecting service.
Liability
for lost, checked in luggage is subject to a $600 maximum per passenger.
Prams,
pushers, and strollers (weighing up to 15kg), children’s car seats, wheelchairs
and small items of sporting and camping equipment can also be checked on. A set
of golf clubs or snow skis, socks and boots will be treated as one piece of
luggage.
Luggage
on coaches
When travelling on V/Line coach services, all luggage
must be stored in the luggage compartment, with the exception of one small bag (this
can include e.g. backpack, laptop bag, briefcase or handbag) within dimensions
less than 40 x 35 x 15cm per passenger.
Insurance and liability
Claims
may only be made by passengers whose checked luggage is lost, damaged or
delayed as a result of negligence by V/Line’s employees, agents or contractors,
but only when:
·
The items were in a suitcase, bag
or other receptacle that was securely locked and clearly labelled with the
passenger’s name, address and station.
·
The luggage was handed to an
employee, agent or contractor of V/Line and a luggage tag was obtained for each
item.
V/Line
is not liable for any loss, damage or delay arising out of any other cause.
V/Line’s maximum liability is $600. Passengers who require additional cover
should obtain appropriate travel insurance.
Lost
luggage
Liability
for lost luggage is subject to a $600 maximum per customer. We recommend you
purchase travel insurance before your trip.
Further
information
If you
need assistance or further information, please call us on 136 196.
Related articles:
What you can take – Carriage of large items
What you can take – Carriage of animals