Performance Results – September 2007
V/Line
has announced its performance results for September:
|
Short
distance journeys
|
|
Line
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Gippsland
|
|
|
Services run
|
|
% of scheduled services run
|
99.5 %
|
98.8 %
|
99.5 %
|
98.4 %
|
98.5 %
|
|
|
On time
|
|
% of scheduled services on time to 5 minutes
|
88.5 %
|
86.7 %
|
91.4 %
|
91.0 %
|
77.7 %
|
|
|
|
|
|
|
|
|
|
Long
distance journeys
|
|
Line
|
Warrnambool
|
Ararat
|
Swan Hill/
Echuca
|
Shepparton
|
Albury/ Wodonga
|
Bairnsdale
(includes Sale)
|
|
|
Services run
|
|
% of scheduled services run
|
99.4 %
|
100 %
|
100 %
|
100 %
|
100 %
|
99.4 %
|
|
|
On time
|
|
% of scheduled services on time to 10 minutes
|
95.9 %
|
92.5 %
|
92.5 %
|
87.7 %
|
88.5 %
|
70.8 %
|
|
|
|
|
|
|
|
|
|
Targets
Reliable
service is important to our customers, which is why V/Line's performance is
measured each month and compensation is paid when our targets are not met.
Two
performance measures are used - services run (reliability) and services on
time (punctuality):
- Our
target is for at least 96%
of scheduled services to run
- Our on
time target is 92%
Ø
on
short distance, commuter services [interurban] punctuality is measured on time to
5 minutes 59 seconds
Ø
on
long distance services [intercity] it is measured on time to 10 minutes 59 seconds
Compensation
If your line did not meet its punctuality or reliability target and you have a
valid periodical ticket of four weeks or more, you are eligible for a
complimentary return V/Line ticket as compensation. All compensation claims
must include a valid ticket and be made in writing to:
Customer Relations
Reply Paid 5343
Melbourne VIC 3001.
Other
information
You can also view:
Ø Detailed Performance Report - Sep 07 (PDF, 337KB)
Ø Historical performance results
Ø Compensation information.
Customers
with enquiries are asked to call us on 136 196.