Performance Results – March 2009
|
Short
distance journeys
|
|
Line
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Gippsland
|
|
|
Services run
|
|
% of scheduled services run
|
98.8%
|
97.8%
|
97.9%
|
96.2%
|
98.7%
|
|
|
On time
|
|
% of scheduled services on time to 5 minutes
|
79.9%
|
84.3%
|
81.3%
|
80.4%
|
78.8%
|
|
|
|
|
|
|
|
|
|
Long
distance journeys
|
|
Line
|
Warrnambool
|
Ararat
|
Swan Hill/
Echuca
|
Shepparton
|
Albury/ Wodonga
|
Bairnsdale
(includes Sale)
|
|
|
Services run
|
|
% of scheduled services run
|
99.4%
|
100%
|
100%
|
100%
|
Track works*
|
98.9%
|
|
|
On time
|
|
% of scheduled services on time to 10 minutes
|
87.6%
|
92.7%
|
79.5%
|
87.7%
|
Track works*
|
83.2%
|
|
|
|
|
|
|
|
|
|
* The Albury/Wodonga line was closed between Seymour and Albury
for major track upgrade works. Albury/Wodonga trains are now included in the
Seymour performance figures (as the new start and end point) until the works
program is complete and full Albury train services resume.
Targets
Reliable
service is important to our customers, which is why V/Line's performance is
measured each month and compensation is paid when our targets are not met.
Two
performance measures are used - services run (reliability) and services on
time (punctuality):
- Our
target is for at least 96% of scheduled services to run
- Our on
time target is 92%
Ø
on
short distance, commuter services [interurban] punctuality is measured on time to
5 minutes 59 seconds
Ø
on
long distance services [intercity] it is measured on time to 10 minutes 59 seconds
Compensation
If your line did not meet its punctuality or reliability target and you have a
valid periodical ticket of four weeks or more, you are eligible for a
complimentary return V/Line ticket as compensation.
January 2009 only – As a goodwill gesture
due to extreme hot weather impacts on services, a second complimentary return
voucher is also offered to periodical ticket holders of four weeks or more.
All compensation claims must include a valid ticket and be
made in writing to:
Customer Relations
Reply Paid 5343
Melbourne VIC 3001.
Other
information
You can also view:
Ø
Detailed Performance Report – Mar 09 (PDF, 400KB)
Ø Historical performance results
Ø Compensation information
Customers
with enquiries are asked to call us on 136 196.