Current Performance Results

Targets

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

• Our target is for at least 96% of scheduled services to run
• Our on time target is 92%

Ø            on commuter services [short distance – also known as interurban] punctuality is measured on time to 5 minutes

Ø            on long distance services [also known as intercity] it is measured on time to 10 minutes

 

 

March 2007

V/Line has announced its performance results for March.

  

Short distance journeys
Line	Geelong	Ballarat		Bendigo		Seymour		Gippsland
	Services run
% of scheduled services	99.0%	99.1%		98.4%		99.2%		98.9%
	On time
% of scheduled services on time to 5 minutes	88.3%	88.4%		84.6%		85.8%		78.4%
Long distance journeys
Line	Warrnambool	Ararat	Swan Hill/ Echuca		Shepparton		Albury/ Wodonga	Bairnsdale (includes Sale)
	Services run
% of scheduled services	99.4%	100%	98.5%		99.3%		97.6%	98.9%
	On time
% of scheduled services on time to 10 minutes	91.8%	92.7%	80.5%		82.6%		43.2%	70.3%

 

Ø        On short distance services, punctuality is measured on time to 5 minutes 59 seconds

Ø        On long distance services, punctuality is measured on time to 10 minutes 59 seconds

 

If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for a complimentary return V/Line ticket as compensation. All compensation claims must include a valid ticket and be made in writing to: Customer Relations, Reply Paid 5343, Melbourne VIC 3001.

 

Other information

You can also view:

 

Ø       Detailed Performance Report (Mar 07) (120KB PDF  - will open in a new window)

 

Ø       Historical performance results

 

Ø       Compensation information.

 

Customers with enquiries are asked to call us on 136 196.