Current Performance Results

Targets

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

• Our target is for at least 96% of scheduled services to run
• Our on time target is 92%

Ø            on commuter services [short distance – also known as interurban] punctuality is measured on time to 5 minutes

Ø            on long distance services [also known as intercity] it is measured on time to 10 minutes

 

 

June 2007

V/Line has announced its performance results for June.

  

Short distance journeys
Line	Geelong	Ballarat		Bendigo		Seymour		Gippsland
	Services run
% of scheduled services	98.2 %	98.6 %		97.3 %		Major Works on line1		99.3 %
	On time
% of scheduled services on time to 5 minutes	86.3 %	87.6 %		87.2 %		-		86.6 %
Long distance journeys
Line	Warrnambool	Ararat	Swan Hill/ Echuca		Shepparton		Albury/ Wodonga	Bairnsdale (includes Sale)
	Services run
% of scheduled services	100 %	100 %	100 %2		Major Works on line1		Major Works on line1	99.4 %
	On time
% of scheduled services on time to 10 minutes	94.7 %	94.4 %	89.0 %		-		-	81.0 %

 

1.     Figures are not available for the North-Eastern corridor for June (Seymour, Shepparton and Albury/Wodonga) due to major maintenance works requiring the closure of the line for two weeks.

2.     Swan Hill trains terminated ‘short’ at Bendigo from 5 June to 13 June (inclusive) following the rail accident near Kerang.  Road coaches replaced trains between Bendigo and Swan Hill.

Ø        On short distance services, punctuality is measured on time to 5 minutes 59 seconds

Ø        On long distance services, punctuality is measured on time to 10 minutes 59 seconds

 

If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for a complimentary return V/Line ticket as compensation. All compensation claims must include a valid ticket and be made in writing to: Customer Relations, Reply Paid 5343, Melbourne VIC 3001.

 

Other information

You can also view:

 

Ø       Detailed Performance Report (Jun 07)  (PDF, 334KB)  

Ø       Historical performance results

 

Ø       Compensation information.

 

 

Customers with enquiries are asked to call us on 136 196.