Performance Results – January 2008

 

Short distance journeys
Line	Geelong	Ballarat		Bendigo		Seymour		Gippsland
	Services run
% of scheduled services run	99.5 %	99.2 %		97.1 %		98.3 %		Altered services*
	On time
% of scheduled services on time to 5 minutes	86.8 %	87.0 %		85.0 %		87.6 %		-
Long distance journeys
Line	Warrnambool	Ararat	Swan Hill/ Echuca		Shepparton		Albury/ Wodonga	Bairnsdale (includes Sale)
	Services run
% of scheduled services run	99.4 %	100 %	100 %		99.4 %		99.5 %	Altered services*
	On time
% of scheduled services on time to 10 minutes	86.4 %	87.2 %	78.4 %		90.1 %		60.4 %	-

 

 

* Gippsland customers who hold periodical tickets are eligible for compensation in the form of a complimentary return V/Line ticket this month, due to a signal fault on the Pakenham line.

 

Targets

 

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

• Our target is for at least 96% of scheduled services to run
• Our on time target is 92%

Ø            on short distance, commuter services [interurban] punctuality is measured on time to 5 minutes 59 seconds

Ø            on long distance services [intercity] it is measured on time to 10 minutes 59 seconds

 

Compensation

If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for a complimentary return V/Line ticket as compensation. All compensation claims must include a valid ticket and be made in writing to:

Customer Relations
Reply Paid 5343
Melbourne VIC 3001.

Other information

You can also view:

 

Ø       Detailed Performance Report - Jan 08  (PDF, 450KB)  

Ø       Historical performance results

 

Ø       Compensation information.

 

 

Customers with enquiries are asked to call us on 136 196.