Current
Performance Results
Historical Performance Results
Compensation information
Targets
Reliable
service is important to our customers, which is why V/Line's performance is
measured each month and compensation is paid when our targets are not met.
Two
performance measures are used - reliability and punctuality:
§
Our reliability target is 96% (percentage of
scheduled services that actually ran)
§
Our punctuality target is 92%
o on commuter services
[short haul] punctuality is measured on time to 5 minutes
o on long-haul services
it is measured on time to 10 minutes
December 2006
V/Line
has announced its performance results for December.
|
Line:
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Gippsland
|
|
Short haul journeys
|
|
Reliability
|
|
% of scheduled services
|
99%
|
99%
|
97%
|
98%
|
97%
|
|
Punctuality
|
|
% of scheduled services on time to 5 min.
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Traralgon
|
|
89%
|
84%
|
82%
|
85%
|
84%
|
|
Long haul journeys
|
|
Reliability
|
|
% of scheduled services
|
99%
|
100%
|
99%
|
99%
|
98%
|
|
Punctuality
|
|
% of scheduled services on time to 10 min.
|
Warrnambool
|
Ararat
|
Swan Hill
|
Shepparton Albury/
Wodonga
|
Bairnsdale
(includes Sale)
|
|
92%
|
90%
|
82%
|
77%
|
81%
|
If your line did not meet its punctuality or reliability
target and you have a valid periodical ticket of four weeks or more, you are
eligible for a complimentary return V/Line ticket as compensation. All
compensation claims must include a valid ticket and be made in writing to: Customer
Relations, Reply Paid 5343, Melbourne VIC 3001.
Other information
You
can also view Historical performance results and Compensation information.
Customers
with enquiries are asked to call us on 136 196.