Performance Results – August 2008

Short distance journeys
Line	Geelong	Ballarat		Bendigo		Seymour		Gippsland
	Services run
% of scheduled services run	97.9%	99.6%		98.7%		96.7%		98.6%
	On time
% of scheduled services on time to 5 minutes	85.9%	85.9%		85.1%		90.4%		87.1%
Long distance journeys
Line	Warrnambool	Ararat	Swan Hill/ Echuca		Shepparton		Albury/ Wodonga	Bairnsdale (includes Sale)
	Services run
% of scheduled services run	100%	100%	100%		100%		100%*	99.5%
	On time
% of scheduled services on time to 10 minutes	87.9%	94.6%	84.7%		88%		94.3%*	89.4%

 

 

* From late February, most train services between Wangaratta and Albury were replaced by coaches. In these cases, train performance is measured as starting and finishing in Wangaratta. Train services that operate the full service continue to be measured to/from Albury.

 

Targets

 

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

• Our target is for at least 96% of scheduled services to run
• Our on time target is 92%

Ø            on short distance, commuter services [interurban] punctuality is measured on time to 5 minutes 59 seconds

Ø            on long distance services [intercity] it is measured on time to 10 minutes 59 seconds

 

Compensation

If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for a complimentary return V/Line ticket as compensation. All compensation claims must include a valid ticket and be made in writing to:

Customer Relations
Reply Paid 5343
Melbourne VIC 3001.

Other information

You can also view:

 

Ø       Detailed Performance Report - Aug 08  (PDF, 400KB)  

Ø       Historical performance results

 

Ø       Compensation information

 

 

Customers with enquiries are asked to call us on 136 196.