Current Performance Results

Targets

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

• Our target is for at least 96% of scheduled services to run
• Our on time target is 92%

Ø            on commuter services [short distance – also known as interurban] punctuality is measured on time to 5 minutes

Ø            on long distance services [also known as intercity] it is measured on time to 10 minutes

 

 

April 2007

V/Line has announced its performance results for April.

  

Short distance journeys
Line	Geelong	Ballarat		Bendigo		Seymour		Gippsland
	Services run
% of scheduled services	97.9 %	98.7 %		97.1 %		98.3 %		98.1 %
	On time
% of scheduled services on time to 5 minutes	87.4 %	88.9 %		89.3 %		84.5 %		79.8 %
Long distance journeys
Line	Warrnambool	Ararat	Swan Hill/ Echuca		Shepparton		Albury/ Wodonga	Bairnsdale (includes Sale)
	Services run
% of scheduled services	100 %	100 %	99.5 %		100 %		100 %	100 %
	On time
% of scheduled services on time to 10 minutes	89.2 %	87.1 %	91.5 %		81.1 %		75.2 %	78.0 %

 

Ø        On short distance services, punctuality is measured on time to 5 minutes 59 seconds

Ø        On long distance services, punctuality is measured on time to 10 minutes 59 seconds

 

If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for a complimentary return V/Line ticket as compensation. All compensation claims must include a valid ticket and be made in writing to: Customer Relations, Reply Paid 5343, Melbourne VIC 3001.

 

Other information

You can also view:

 

Ø       Detailed Performance Report (Apr 07)  (371KB PDF  - will open in a new window)

 

Ø       Historical performance results

 

Ø       Compensation information.

 

Customers with enquiries are asked to call us on 136 196.