Performance Results – July 2010
|
Short distance journeys
|
|
Line
|
Geelong
|
Ballarat
|
Bendigo
|
Seymour
|
Gippsland
|
|
|
Services run
|
|
% of scheduled
services run
|
97.6%
|
99.3%
|
99.8%
|
99.2%
|
99.8%
|
|
|
On time
|
|
% of scheduled services
on time to 5 minutes
|
83.8%
|
73.7%
|
85.2%
|
85.1%
|
68.6%
|
|
|
|
|
|
|
|
|
|
Long distance journeys
|
|
Line
|
Warrnambool
|
Ararat
|
Swan Hill/
Echuca
|
Shepparton .
|
Albury/
Wodonga
|
Bairnsdale
(incl. Sale)
|
|
|
Services run
|
|
% of scheduled
services run
|
96.6%
|
100%
|
100%
|
100%
|
Track works*
|
98.4%
|
|
|
On time
|
|
% of scheduled services
on time to 10 minutes
|
90.9%
|
81.9%
|
91.4%
|
92.3%
|
Track works*
|
73.7%
|
# Maryborough reliability and punctuality
will be included in the August report after the service has been running for a
full month. Services returned to Maryborough 25 July.
* The
Albury/Wodonga line was closed between Seymour and Albury for major track
upgrade works. Albury/Wodonga trains are now included in the Seymour
performance figures (as the new start and end point) until the works program is
complete and full Albury train services resume.
Targets
Reliable service is important to our customers, which is why
V/Line's performance is measured each month and compensation is paid when our
targets are not met.
Two performance measures are used - services run (reliability) and services on time (punctuality):
- Our
target is for at least 96% of scheduled services to run
- Our
on time target is 92%
Ø
on short distance, commuter services [interurban]
punctuality is measured on time to 5 minutes 59 seconds
Ø
on long distance services [intercity] it
is measured on time to 10 minutes 59 seconds
Compensation
If your line did not meet its punctuality or reliability target and you have a
valid periodical ticket of four weeks or more, you are eligible for complimentary
travel vouchers equivalent to one return journey as compensation.
All compensation claims must include a valid
ticket and be made in writing to:
Customer
Relations
Reply Paid 5343
Melbourne VIC 3001.
Other information
You can also view:
Ø
Detailed Performance Report – Jul 10
(PDF,
400KB)
Ø Historical performance results
Ø Compensation information
Customers with enquiries please call 136 196.
The detailed performance report will be available for download in
the next few days.