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Performance Results – July 2010

 

 

Short distance journeys

 

Line

 

Geelong

Ballarat

Bendigo

Seymour

Gippsland

 

Services run

% of scheduled

services run

97.6%

99.3%

99.8%

99.2%

99.8%

 

On time

% of scheduled services

on time to 5 minutes

83.8%

73.7%

85.2%

85.1%

68.6%

 

 

 

 

 

 

 

Long distance journeys

Line

Warrnambool

Ararat

Swan Hill/

Echuca

Shepparton .

Albury/

Wodonga

Bairnsdale

(incl. Sale)

 

Services run

% of scheduled

services run

96.6%

100%

100%

100%

Track works*

98.4%

 

On time

% of scheduled services

on time to 10 minutes

90.9%

81.9%

91.4%

92.3%

Track works*

73.7%

 

# Maryborough reliability and punctuality will be included in the August report after the service has been running for a full month. Services returned to Maryborough 25 July.

* The Albury/Wodonga line was closed between Seymour and Albury for major track upgrade works. Albury/Wodonga trains are now included in the Seymour performance figures (as the new start and end point) until the works program is complete and full Albury train services resume.

 


Targets

 

Reliable service is important to our customers, which is why V/Line's performance is measured each month and compensation is paid when our targets are not met.

 

Two performance measures are used - services run (reliability) and services on time (punctuality):

 

  • Our target is for at least 96% of scheduled services to run
  • Our on time target is 92%

Ø   on short distance, commuter services [interurban] punctuality is measured on time to 5 minutes 59 seconds

Ø   on long distance services [intercity] it is measured on time to 10 minutes 59 seconds

 


Compensation


If your line did not meet its punctuality or reliability target and you have a valid periodical ticket of four weeks or more, you are eligible for complimentary travel vouchers equivalent to one return journey as compensation.

All compensation claims must include a valid ticket and be made in writing to:

Customer Relations
Reply Paid 5343
Melbourne VIC 3001.

Other information

 


You can also view:

 

           

Ø  Detailed Performance Report – Jul 10 (PDF, 400KB)Image - PDF Document (click to download)  Image - HELP (click for help/info on PDF files)

 

Ø  Historical performance results

 

Ø  Compensation information

 

 

Customers with enquiries please call 136 196.

 

The detailed performance report will be available for download in the next few days.

 


 
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