Southern Cross Station
Southern Cross Station (formerly Spencer Street Station) is V/Line’s central
‘hub’ station.
All V/Line trains and most
coach services depart from and arrive into Southern Cross.
Rebuilt in 2006, the station has
been transformed into a functional arrival point for international, interstate,
regional and suburban visitors. It can now handle 30,000 passengers an hour in
peak periods.
As well as providing modern
facilities, the new station has unique roof design that naturally extracts
internal air and fumes from the station without using electric fans.
Location
The station is located on Spencer Street in Melbourne city, between Collins Street and Lonsdale Street.
> View location on a Google map (new window)
> ‘Street view’ on a Google map – corner of Collins and Spencer streets (new
window)
Station layout
Passenger information
displays
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Passenger information displays
(PIDs) are located around the station.
Country/regional departures
and arrivals are shown in red; metropolitan services are shown in blue.
Check the PID when you
arrive at the station to see which platform your service is leaving from.
If you are unfamiliar with the station, download the Southern Cross layout (PDF, 150KB) 
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Facilities
The location of facilities
are shown in the Southern Cross layout (PDF, 150KB)
Tickets
V/Line tickets are available
from both ‘Country ticketing’ locations on the layout map – one near the corner
of Collins and Spencer streets, the other between the train station and the
coach terminal.
Ticket
desk opening hours
We
have two ticket desks at Southern Cross:
The
main office is located near the corner of Collins Street and Spencer Street:
Monday
to Thursday 05:30 to 21:45
Friday 05:30
to 00:05
Saturday 06:15
to 00:05
Sunday 07:15
to 22:15
The
coach ticket office is located near the entrance to the coach interchange (also
on Spencer Street, near the corner with Bourke Street – see station layout
above for more details):
Monday
to Friday 07:00 to 21:45
Saturday 07:00
to 19:00
Sunday 07:15 to 21:45
CountryLink
(new window) and Great
Southern Railway (new
window) tickets are available from the ticket outlet near the
corner of Collins and Spencer Streets (ground level).
Metropolitan tickets – Metcards (new window)
– for trains, trams and buses in the metro area can be purchased from the
‘Metro ticketing’ outlets shown on the layout map. (Note: see Your V/Line ticket is also a Metcard).
Airport bus and
regional/interstate coach tickets can be purchased within the coach terminal
for:
·
Skybus (new window)
·
Avalon airport shuttle (new window)
·
FireFly (new window)
·
Greyhound (new window)
Toilets
Toilets have wheelchair
access and baby change facilities*
* baby change not available in the food court toilets
Luggage / Baggage
Trolleys are available at various locations around the
station.
Lockers of various sizes are also available for hire (maximum
24 hours).
The luggage hall is under the Bourke Street bridge between
the train station and coach terminal.
V/Line passengers on locomotive-hauled (long distance) services to Bairnsdale,
Shepparton, Swan Hill and Warrnambool can directly check their luggage into the
Southern Cross Station luggage hall.
Luggage hall opening hours:
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Monday
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06:30-22:30
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Tuesday
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06:00-22:30
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Wednesday
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06:30-22:30
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Thursday
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06:00-22:30
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Friday
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06:30-22:30
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Saturday
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06:00-21:30
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Sunday
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06:30-21:30
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Please see vline.com.au/luggage for information on luggage
Parking
Parking at Southern Cross Station and is operated by Wilson Parking. See wilsonparking.com.au/scs (new window) for more info on fees and opening
hours.
Note: there is no parking directly
outside the station, except a disabled (15 mins) bay and 5-minute
pick-up/drop-off only.
Travellers Aid
Travellers Aid offer support
services and transport information for passengers, particularly those with
special needs. It is open daily from 07:00 until 22:00.
It provides:
- rest area and lounge
- accessible rest rooms
- public internet access
- wheelchair and scooter
recharging
- baby change facilities
- showers (with towel hire)
- stroller hire
- free buggy transport
through Southern Cross Station for the elderly and people with a
disability (this service required a booking 24 hours in advance)
- manual wheelchair access
- public transport and
accommodation information
- crisis support and
information.
This service is run by the Travellers Aid Society. Visit the Travellers Aid website (new window) to view
all ‘Frequently Asked Questions’ (see ‘Section 6’) or contact them on 03 9670 2072.
Lost property
Items left on V/Line services
and at stations are sent to the luggage hall at Southern Cross Station.
You can contact the luggage hall
about lost property on 03 9619 2588.
Coach Terminal
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V/Line coaches, airport
buses and other regional/interstate coaches leave from the Southern Cross coach
terminal.
It is located next to the
train station and can be accessed from Spencer Street (opposite
Little Bourke Street) or from within the train station.
see Southern Cross layout (PDF, 150KB)
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Transfers to/from Flinders Street Station
Metropolitan trains depart from and arrive into
Flinders Street Station. This is one stop away from Southern Cross Station
and the journey takes less than five minutes.
If you are arriving at or
departing from Southern Cross, your V/Line ticket will have included
metropolitan travel, so you can travel between Flinders Street and Southern
Cross at no extra charge.
See Your V/Line ticket is also a Metcard
for more info.