Seymour Feedback

In addition to other feedback we receive from our customers, the V/Line management team meets with commuters on peak Seymour trains at least twice a year.

The laston train and online consultation was in March 2012. The results from this consulatation are now available below.

In the meantime, your compliments, complaints and suggestions help us to keep improving our service. Contact us via our online form or call us on 1800 800 007.

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The last online consultation was completed on March 21, 2012. Below you can reply that consultation.

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The last on train consultation was held on Tuesday 13 March, 2012. The feedback is available below.

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Customer Issues	V/Line's responses
1. PARKING
Customers noted that car parking is becoming increasingly difficult at Donnybrook, Broadford, Wallan and Seymour.	V/Line continues to monitor car park usage and inform the Department of Transport where capacity is limited.
2. TIMETABLE
Customers requested another stopper between 17:39 and 18:52.	V/Line has committed to review the service frequency between 17:39 and 18:52 in the next timetable change.
3. ONBOARD ANNOUNCEMENTS
Customers would like conductors to make more announcements requesting passengers remove feet/bags from seats. This is especially an issue on crowded services	Conductors play a vital role in reminding passengers to store luggage to keep seats free. V/Line is currently developing new on board information signage to help with this issue.
4. MYKI
When is myki starting on V/Line?	myki is being rolled out via the Transport Ticketing Authority. myki is already in use on V/Line trains and buses within Zones 1 and 2, regional town buses in Ballarat, Geelong, Bendigo, Seymour and Latrobe Valley also accept myki. No date has yet been set by TTA for the rollout of myki beyond zones 1 and 2 in regional Victoria.
5. COMPLIMENTS
Generally happy with services provided, and reliability of service. Conductors and station staff received compliments	V/Line acknowledges the increasingly positive feedback about its staff.

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