• Customers would like another daily service from Swan Hill later in the afternoon.

• There are six services to Melbourne each day which includes two coach and rail services. V/Line will continue to work with PTV in monitoring patronage levels.

• Is it possible to have coach to connect with the last train so people can attend night football matches?

• V/Line will look into this idea and explore the demand across a number of services particularly for blockbuster games.

• Some people find the café offering expensive and would like more variety.

• We are currently reviewing what’s stocked in the cafe. This feedback is helpful and will be passed onto the review project team.

• Is it possible for another carriage to be added to the Saturday train service?

• V/Line currently has all its ‘Z’ class carriages in maintenance for repairs. This means that all Swan Hill trains temporarily have fewer seats. At the moment we are adding additional coaches where needed.

4. CONDUCTORS

• People would like to see more of the conductor beyond Bendigo.

• Conductors play a vital role in customer service, checking tickets, making announcements and assisting customers. Conductors walk through the carriages regularly throughout the trip.

• Staff (both on train and coach) are very happy and helpful and services are convenient and comfortable.

• Frontline staff play a vital role in the delivery of good customer service and each staff member that receives customer compliments is recognised. We will pass this feedback on to staff.