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Consultations
Online and on train consultations.

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We're always striving to improve our service. To gain feedback from our customers, the V/Line management team meets with customers on trains once a month. Several days later we then follow-up with an online forum (below) for those we weren't able to meet face-to-face.

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Online forums

The next online consultation will be held for the Traralgon line on Thursday 16 May at 12:00pm.

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Answers to questions we don't get to during the consultation will be made available here after the consultation.

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Feedback from previous on train and online consultations is available here:
Ballarat | Bendigo | Geelong | Gippsland | Seymour

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In the meantime, your compliments, complaints and suggestions help us to keep improving our service. Contact us via our online form or call us on 1800 800 007.

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On train consultations

Upcoming:

11 June - Bendigo

Please note that these dates have not been finalised and are subject to change.

Past consultations:

Follow the links below to see responses to commonly asked questions during our past on train consultations.

Traralgon line - 7 May.
Seymour line - held on 9 April.
Geelong line - held on 5 March.
Swan Hill line - held on 13 February.
Ararat line - held on 22 January
Albury line - held on 11 December
Bendigo line - held on 13 November
Traralgon line - held on 9 October 2012
Ballarat line - held on 11 September 2012
Geelong line - held on 14 August, 2012
Seymour line - held on 17 July, 2012
Bendigo line - held on 19 June, 2012.
Ararat line - held on 6 June, 2012.
Gippsland line - held on 15 May, 2012.
Geelong line - held on 18 April 2012.
Seymour line - held on 13 March 2012.
Ballarat line - held on 14 February 2012.
Warrnambool (off-peak) - held on 18 January 2012
Gippsland line - held in November 2011.

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