Today’s service updates - BETA
We’ve
launched an online version of V/Line Inform on our homepage, which will
provide today’s service updates.
What is V/Line Inform?
We use V/Line Inform to send planned
and unplanned train service disruptions to registered users via SMS and email.
Messages
we send out will now be available to all customers via our homepage.
This is
useful if you travel infrequently (and don’t want to register an account) or
you are a registered user, but forget your mobile.
What is ‘Beta’?
When
systems are in ‘Beta’ testing, they’re almost ready for implementation – but
there may be a few bugs to iron out.
During the
beta phase, we welcome all customer feedback about the product. What works
well? What could be improved? Let us know what you think.
What information is displayed?
Begin by choosing the line you travel on. Depending on your computer set-up,
the system should remember this for your next visit. my computer is not remembering
If there
are any disruptions on your line, you’ll see:
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|
1.
the
selected line (default = ‘All Lines’)
2.
disruption
type (e.g. cancellation, delay)
3.
time,
origin and destination of disrupted service*
4.
time the
message was sent
5.
last time
the message list was updated
* remember the time shown is the departure time of the train
from its origin. If you catch the train further down the line, familiarise
yourself with the timetable so you know where and when the service you travel on departs from.
Click the Refresh button if you want to check for updates.
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Will every disruption be
listed?
No. As
per standard V/Line Inform procedures, only known delays over 15 minutes are reported.
A couple
of other important points to bear in mind:
►
We’ll always
aim to let you know about delays as soon as we can. However, if a fault is
detected shortly before (or even after) the departure time, it may take some
time to determine how long the delay will be. We don’t send messages until the
delay has been estimated.
►
Sometimes,
during periods of severe operational disruptions, it will be necessary to
create ‘blanket’ messages for the line, rather than sending individual train
updates. For example, during a line closure, we may just advise coaches are replacing
all trains for X hours.
►
If delays occur
in the metropolitan area, after the service leaves Southern Cross, messages may
not be sent until the train passes its next ‘time reporting
point’ (which may sit beyond the metropolitan Melbourne boundary).
My computer is not
remembering my chosen line
We use a cookie (new window)
to remember what line you selected.
If you
have cookies disabled (or set to delete when you close the browser), you may
need to choose your line every time.
Note: some virus software packages delete
cookies regularly, so if the homepage keeps resetting to the default ‘All
lines’ – this may be why.
Feedback
We’d love
to hear your feedback so let us know what you think.