Plan Your Journey Help ~ vline.com.au ~ V/Line

Buy Tickets Online | Plan Your Journey Help

Buying tickets online

Weekly, monthly and date-do-date tickets

If you’re a regular rail commuter who buys Weekly, Monthly or Date-to-Date tickets, use Periodical rail tickets ‑ Buy online.

Using this tool, you can bypass ‘Plan Your Journey’ – which speeds up the online purchase time.

Single (one way) and Return tickets

If you’re buying a single or return ticket, or your trip involves a coach journey, use ‘Plan Your Journey’.

It is located on the left hand side of our Homepage, Timetables page and Fares & Tickets page:

Image: vline.com.au homepage, showing location of 'Plan Your Journey' tool near the top, left hand corner.

STEP 1 – Enter journey details

STEP 2 – Choose service(s)

Journeys which match your origin, destination and date(s) will be listed:

> More information about: Modes and Facilities

STEP 3 – Calculate fare

Follow the steps below to calculate the fare for your journey:

> More information about: Passenger types | Ticket Types | First Class | Family Traveller

STEP 4 – Buy tickets

You will now see instructions on how to buy a ticket:

Image: Buy tickets screen

You can print this page for your records if you do not want to buy online at this time.

STEP 5 – Buy online

Buy online

Buy tickets online, subject to the following conditions:

1) We only post tickets to Australian addresses.

2) Tickets must be purchased 24 hours in advance (more info)

3) To post your tickets we require seven days (five days if you pay an additional fee for Express Post).

4) If you’re travelling in more than 24 hours but less than five days from now, you will need to pick your tickets up from any V/Line ticket sales outlet, after we email your reference number.

5) Periodical tickets (weekly, monthly and date-to-date) can only be sent by post; they cannot be picked up.

6) If you are travelling as a group of 12 or more passengers, please give us at least seven days’ notice (at least three weeks is preferable).

Click the ‘Buy online’ button:

Note for groups: For 12+ customers, ‘Buy online’ becomes ‘Enquire online’ as your request needs to be sent to our Group Bookings team.

Post or Pick Up

Image: Buy online - Post or Pick Up screen

Purchaser, passenger(s) and delivery details

When you’re finished completing the form, click the ‘Proceed to secure payment’ button:

Image: Buy online - 'Proceed to secure payment'

Secure Payment Page

Your payment will be processed (securely) by a third party payment provider.

Your credit card details will not be known by or stored by V/Line.

Image: Buy online - Cardgate secure payment screen

Note: If your payment is over $1000, we also require the billing address of the credit card (to meet Australian Tax Office requirements).

Payment

Once you click ‘Pay’, wait for up to 60 seconds for the confirmation page to appear.

If there’s a problem with the payment (e.g. wrong card expiry date entered) and you ‘Retry’ – you’ll need to enter your name/credit card details again. We don’t store them for security reasons.

Tax Invoice

Your Tax Invoice is sent by email with your purchase confirmation.

STEP 6 – Confirmation

After you’ve clicked ‘Pay’ – wait up to 1 minute while the payment processes. Don’t close the window or press the Back or Refresh buttons in your browser.

Once payment has been submitted, you’ll see a confirmation page.

This confirmation is also sent by email, but you can print this page for your records if you wish. In any case, it’s a good idea to write down your purchase reference number.

Note: If there are any issues, you will see a failure page – if this happens, please call us on 136 196 or contact us by email quoting the reference number given.

More information

Modes

In the ‘Mode’ column of the results table you may see with several modes of transport:

	Interurban (short distance) train service. Interurban and Intercity information
	Intercity (long distance) train service. Interurban and Intercity information
	Special train service. These services do not form part of our master timetable (e.g. additional Footy trains).
	Metro train service. Metro operates train services in the metropolitan Melbourne area. See the Metro website (new window) or Metlink website (new window) or call 131 638 for more information.
	GSR train Great Southern Rail ‘Overland’, Melbourne <> Nhill, at V/Line prices. More info about V/Line on The Overland
	XPT train CountryLink operated service, Melbourne <> Albury, at V/Line prices. More info about V/Line on XPT during Albury line works
	Coach service. All scheduled V/Line coaches have air conditioning and toilets. Note: some rail-replacement coaches may not have toilets
	Special coach service. These services do not form part of our master timetable e.g. coach replacement services when train lines are undergoing essential maintenance. Note: some special coaches may not have toilets
	Taxi service Operates exclusively between Mount Beauty and Bright to connect to the Bright <> Southern Cross Station coach service.
	Scheduled service has been cancelled. Call us on 136 196 to confirm alternative arrangements, as most cancelled trains have replacement road coaches. If you’re a regular traveller, sign up to V/Line Inform and we’ll let you know when services are delayed or cancelled.

Facilities

Items in the ‘Facilities’ column indicate onboard facilities or other important information about your service:

	First Class available. First Class carriages have larger, reclining seats with more leg room and meal trays. > More information about First Class
	Wheelchair accessible service. View our Customers with disabilities page for more information. If travelling by coach, or if you have specific requirements, please call us on 136 196 at least 24 hours before you travel.
	Catering available on this service. See Onboard food and drinks.
	Reservations required. Please call us on 136 196 (+ 61 3 8608 5011 from overseas), even if only part of your journey needs to be reserved.

Definitions:

Passenger Type
Full Fare	A person aged 17 years and over who is not entitled to a concession fare (see below).
Concession	A person holding an approved concession card.
Child	Children under 4 years of age travel free of charge. Children 4-16 (inclusive) are entitled to Family Traveller or concession fares.
Peak and Off Peak fares
Peak fare	A standard fare charged when an peak conditions apply: Morning peak: All services arriving into Melbourne* Monday to Friday, before 09:00. Evening peak: All services departing Melbourne* Monday to Friday, between 16:00 and 18:00. *Melbourne is defined as Southern Cross Station, Flinders Street Station, North Melbourne Station and Richmond Station.
Off Peak fare	A discounted fare, charged when peak fare conditions (shown above) do not apply. Includes public holidays and weekends. Note: Off peak, concession fares are not available at weekends, except where a public holiday falls on a weekend. Peak, concession fares apply.

For definitions of ticket types, please see vline.com.au/tickets.

Further assistance

If you have any problems, enquiries or suggestions, please Contact Us.