Refunds

Single and Return tickets - Unreserved

You can receive a full refund for any Single or Return tickets as long as you present the ticket at a staffed V/Line station or a V/Line agent* before the date printed on the ticket. No administration fee applies.

 

* Note: most Metro stations do not refund tickets, even if they issued them.  If you purchased your ticket at a Metro station, please follow the procedure below.

 

Download a Passenger Refund Application Form (PDF, 20KB)   or pick up a printed copy from any V/Line staffed station.

Take your completed form to your nearest staffed V/Line station, or to the V/Line booking office at Southern Cross Station, if it is convenient.

You may also post your refund application with your ticket(s) to:

V/Line Southern Cross Station

Refunds Section

Reply Paid 5343

Melbourne VIC 8060

 

Important Notes:

 

·        Please enclose the original ticket with your refund application

·        We cannot accept responsibility for applications which are lost in the post.

·         Posted tickets must arrive before the departure date printed on the ticket.

·        V/Line agents can only refund tickets bought from their agencies.

 

 

Weekly, Monthly and Date-to-Date tickets – Unreserved

 

For V/Line periodical tickets (Weekly, Monthly or Date to Date tickets) you can receive a refund for any unused portion of your ticket. Simply present your ticket at a staffed V/Line station and your refund will be calculated from the day that you present your ticket until its expiry date.

 

Another option is to apply in writing to the Refund Section (see above).

 

 

First class travel – Unreserved

 

You can have your First Class ticket refunded in advance by following the same directions as Single and Return ticket refund.

 

Occasionally, a scheduled first class service can be run without a first class compartment due to operational considerations. Then the conductor will provide you with a First Class Refund Slip so that you can get a refund from a V/Line station.

 

However, if you have a First Class Multicard there is no need for a refund as the conductor will not clip your card.

 

 

Reserved tickets

 

If you have a ticket for a reserved service, the same rules above apply except you have until the time of departure to submit your ticket for refund.

 

 

What if I lose my ticket or if it is stolen?

 

No refunds or replacements are available for lost or stolen tickets, with the exception of reserved tickets and Date to Date tickets, which can be refunded at staffed V/Line stations.