Online Ticket Sales

Buy online at any time   Next time you need V/Line tickets: buy online.   No phone calls.  No queues.  And we’ll post your ticket to you at no extra cost – unless you prefer to pick them up.   If there’s not enough time to post them to you, we’ll process your purchase and email a reference number within 24 hours.    Take this reference number to any V/Line ticket sales outlet to pick up your ticket.

How far in advance you need to purchase tickets depends on the ticket type and how you want to receive them:

 

 

Ticket type	Time before departure	Pick-up*	Express post	Regular post	Registered post	Offline^
Single & Day Return	less than 24 hours	-	-	-	-	Yes	Single & Return tickets   Buy Online
	24 hours - 4 business days	Yes	-	-	-	Yes
	5-6 business days	Yes	Yes extra $4.50	-	-	Yes
	7 business days or more	Yes	Yes extra $4.50	Yes no extra cost	Yes extra $3.40	Yes
Periodical: Weekly, Monthly or Date‑to‑Date	less than 3 days	-	-	-	-	Yes1	Periodical train tickets Buy online
	3-6 days	not available purchase within 3 days or online more than 7 days in advance
	7 days or more	-	-	-	Yes no extra cost	-

 

*  Pick up pre-paid tickets at any V/Line ticket sales outlet.  When buying online, your travel date/time must be more than 24 hours from now [why?]

^  Buy offline at any V/Line ticket sales outlet

¹   Periodical tickets can only be purchased at staffed V/Line stations.  See vline.com.au/mondayitis

e-Ticketing

 

Much as we’d love to, we can’t offer electronic ticketing, similar to that offered by airlines. All customers must travel with a valid ticket, printed on secure, V/Line ticket paper.

 

Our online ticket sales system is only an interim measure until the new smartcard system – myki – is implemented. 

It’s not financially viable for us to introduce e-ticket scanning devices (or similar) at all stations and on board. 

Also, as Your V/Line ticket is also a Metcard, we would need to have validation facilities on board all metropolitan trams, trains (and train stations) and buses.

 

We’re aware some rail operators offer this service (e.g. CountryLink), but their services are fully reserved (and therefore have a passenger manifest) and their tickets do not then allow you to travel on other forms of transport.

 

Group Bookings

 

Group Bookings cannot be purchased online, but you can submit your request to our Group Travel Co-ordinator. 

You should apply at least 3 weeks in advance; otherwise, we may not be able to accommodate you on your chosen service(s). 

Group travel cannot be arranged less than 7 days before departure.

 

Some journeys not available

 

‘Plan Your Journey’ has some limitations e.g. some cross-regional journeys are not supported. 

We are working with Viclink (new window) to integrate their journey planner onto our website, which will overcome this issue. 

This will take time, as we need to integrate our fare calculator and online sales system with their journey planner.

 

 

New payment window / pop-up blockers

 

Our system opens the secure payment page in a new window.  This sometimes causes issues with pop-up blockers.  See Pop Up Blocker help if you have a blocker enabled. 

 

 

Future development

 

We are working to integrate the Viclink (new window) Journey Planner to increase the number of V/Line journeys you can purchase online.

 

We also review all feedback we receive, and make system enhancements based on your comments and suggestions.


Feedback

 

We welcome all feedback or enquiries about the new system.  You can either complete the online ticket sales survey or contact us.

 

 

Buy tickets now

 

Periodical tickets: ► Periodical rail tickets ‑ buy online

Single / Return tickets: ► Use Plan Your Journey to buy online

Step-by-step help: ► Buy Tickets Online   |   Plan Your Journey Help