Victoria's new ticketing smartcard - myki - is now working on V/Line commuter services and Melbourne metropolitan trains, trams and buses.
myki is now available on V/Line.
From 24 February 2014, paper tickets are no longer be available for purchase at V/Line commuter locations. Passengers who previously purchased paper tickets will need to switch to myki. You will also be able to continue using your V/Line paper periodical ticket until it expires.
Passengers currently purchasing Single, Daily and Off-Peak tickets should switch to myki money, while those using Weekly, Monthly or Date-to-Date tickets should switch to myki pass.
To prepare for the roll out of myki, please purchase a myki card from Public Transport Victoria here
View the media release here.
Are any V/Line tickets to be retained for travel even though the myki system will start on V/Line commuter services?A number of V/Line tickets will continue to be available even though myki will be valid for travel on commuter services. These include Single and Daily (return) tickets for travel to, from and within long distance destinations, as well as the Family Traveller, Group Travel, Special Event, Special Promotion, Charity Sponsorship and free travel voucher redemption tickets which will continue to be accepted right across the V/Line network using the existing paper ticketing system.
You will also be able to continue using your V/Line paper periodical ticket until it expires.
How does myki know how to apply free travel on arrival in Melbourne?With the introduction of myki to V/Line commuter services, customers still receive free travel on arrival in Melbourne.
Using myki money, customers are charged 2 hour fare for the first trip of the day plus additional time is added to allow them to complete long journeys.
For example, A customer travelling from Warragul to Melbourne (Zone 6 to Zone 1), touches on at 5.05 am and boards the 5.14 am toward the city.
This travel covers six zones, and because of the length of the journey one additional hour is added to the two hour fare to give them a three hour fare which expires at 9.00 am.
The 5.14 am service from Warragul arrives in Melbourne at 6.59 am, providing the customer with two hours of free travel in Melbourne.
Using myki pass, travel between your origin station and Melbourne includes travel in Zone 1 & 2 at any time as long as your ticket was valid.
For example, A customer who has a myki pass for Ballarat to Melbourne (Zone 8 to Zone 1) already has all zones between 1 and 8 included in their pass. So travel is included in Zone 1 & 2 while that pass is valid.
If you touch on at a peak time but catch an off peak V/Line service (someone might arrive early or get something to eat in the station complex) and touch off when your off-peak train arrives, are you charged a peak or off-peak fare?myki only knows what time, and where and when a customer touches on and off and applies the appropriate fare.
A peak fare is applied where touch off happens in Zone 1 before 9 am on a weekday and when touch on occurs in Zone 1 between 4 pm and 6pm on a weekday.
Passengers taking an off peak journey are advised to touch on appropriately for that journey as they risk paying a higher fare by touching on in a peak period.
Where can I currently use myki?
myki can be used on:
- all metropolitan trains, trams and buses within Zones 1 + 2;
- V/Line trains travelling:
- Wholly within metropolitan Melbourne Zones 1 + 2 , (between Melbourne and Ardeer, Deer Park, Rockbank, Melton, Diggers Rest, Sunbury, Craigieburn, and Pakenham).
- On the Geelong line, all stations between and including Melbourne and Marshall.
- On the Ballarat line, all stations between and including Melbourne and Wendouree.
- On the Bendigo line, all stations between and including Melbourne and Eaglehawk.
- On the Seymour line, All stations between and including Melbourne and Seymour.
- On the Gippsland line, all stations between and including Melbourne and Traralgon.
Regional town buses in Ballarat, Geelong, Bendigo, Seymour and the Latrobe Valley.
myki cannot currently be used on:
- V/Line train and coach services outside the V/Line commuter station areas (listed above) and;
- other regional town bus systems not listed above.
For full details, please see the ptv website.Can I still use V/Line tickets?
if you are travelling to V/Line commuter locations (Geelong, Ballarat, Bendigo, Seymour & Traralgon) you will not be able to purchase V/Line paper tickets.
If you are travelling to V/Line's long-distance locations (Warrnambool, Ararat, Maryborough, Swan Hill, Echuca, Shepparton, Albury or Bairnsdale) you can purchase paper tickets from V/Line stations.
Can I use a myki for part of my trip and a V/Line ticket for the rest?
If you don't have a myki and if you’re travelling to an area not currently served by myki, you must purchase a V/Line paper ticket for the full journey.
If you have a myki pass and wish to travel in an area not currently served by myki, you must purchase a V/Line paper ticket for the part of the journey not in the myki commuter boundary and beyond the myki pass zones.