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Travellers Aid
"Every Journey Counts"Travellers Aid and V/Line have partnered together to ensure this shared vision is achieved.
Travellers Aid offers support, advice and assistance to all travellers, including people in emergency situations and those with special needs.
Their services include:
facilities including; internet access, showers, baby-change facilities, disabled toilets with adult change facility and hoist, lounge area, luggage storage, ironing facilities, meeting room hire and tourist information
assistance for people with disabilities with all forms of personal care needs
Emergency transport (Southern Cross Station only)
Stroller, wheelchair, electric scooter and electric wheelchair hire
Companion support for health care appointments in addition to mobility/buggy assistance.
Travellers Aid are committed to passenger safety and comfort. Our partnership allows them to support to travellers at the point of need by offering access to services which are relevant and provide solutions with dignity.
Medical companion project A new pilot project has been launched to help regional and rural Victorian travellers get to their medical appointments in Melbourne safely and confidently.
About 50,000 people from rural and regional Victoria travel into Melbourne every year to seek medical treatment that is not available in the area that they live.
Many of these travellers are frail, aged, or people living with a disability who otherwise rely on family members, friends, or community transport services to drive or accompany them to Melbourne.
When this assistance is not available, many people risk their health, delay their appointments, or don’t come at all.
To assist these regional Victorians in need, a team of trained volunteers has been recruited to meet with people travelling to Melbourne for medical appointments.
Medical companions will meet travellers at Southern Cross Station or Flinders Street Station, and then accompany them to and from their appointment in central Melbourne. Metropolitan travellers can also take advantage of this service.
• The service will run from March to December 2011 and is free.
• People wishing to use the service can call 1300 700 399.
• Bookings are essential and 24 hours notice is required.
People interested in volunteering with the Medical Companion Project can call Fran Henry, MCP Coordinator, (03) 9654 2600 or fran@travellersaid.org.au to discuss.
More information
For more information visit the Travellers Aid website or call them:
- Southern Cross Station 03 9670 2072
- Flinders Street Station 03 9610 2030
- City Village 03 9654 2600
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