V/Line has a range of publications available for download.
Annual Reports - View and download the current 2011-12 V/Line Annual Report, or previous reports dating back to 2003-04.
Customer newsletter - V/Line Voice is our monthly customer newsletter distributed to Southern Cross and major regional V/Line train stations. If you haven't seen a copy at any of our stations download it here.
Customer consultations - Every month the V/Line executive team travels on a train service to talk to our customers about what can be done to improve the service. Answers to your questions are posted here.
Customer service charter - V/Line’s customer charter provides an overview of the services we provide, the standards of service you should expect when travelling with V/Line, how those standards will be measured, and what you can do if we don’t live up to your expectations.
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