Privacy Policy ~ V/Line

Privacy Policy

General Policy Statement

V/Line is committed to complying with the privacy rules established under Federal and State laws and the National Privacy Principles
V/Line will only collect personal information when it is needed for a specific purpose that the person knows about or would reasonably expect
V/Line will not pass on personal information to anyone else unless it is in a form which does not identify that individual or unless it is necessary for the purpose that the information was supplied in the first place – or unless there is a legal obligation to provide the information [eg, in response to a court order]
V/Line will often use personal information for market research purposes but will only use it to produce information in an aggregated form which does not identify any individuals [e.g. passenger statistics]
V/Line will, upon receiving a reasonable request, make available to any individual the details of any information V/Line has on file about them. V/Line will also provide the individual with the opportunity to correct any of that information which the person believes is not accurate or correct
On request from any individual, V/Line will remove that person from all or any mail out lists

Some Specific Points About Our Website

When a person visits our website, our system will record information such as that person’s server address, domain name, what they have accessed on our site and the type of browser they are using. This information will not be used to identify the individual concerned
A “cookie” may be placed in the browser files of the contacting computer. These can be used to track future use of our site but once again do not identify the individual accessing our website or enable V/Line to access any computer files of that individual
The purpose of collecting this information is to enable statistical analysis of the usage of our site and to hopefully enable V/Line to provide a better service to those who use the website
V/Line links to other (external) websites. If you use these links, please note third parties operate these sites. V/Line is not responsible for the content of any external website. V/Line’s policies and procedures do not apply to third party websites.
Anyone who has concerns about a privacy issue involving V/Line or who would like more information about V/Line’s privacy policy and procedures is invited to contact us:

or write to us: Level 23, 570 Bourke Street, Melbourne, VIC 3000.