Frequently Asked Questions (FAQ)

Frequently Asked Questions

We have a number of frequently asked questions (FAQs), which are split into four categories:

 

·         Fares & Tickets

>> information about all aspects of fares & ticketing e.g. how much your journey will cost, peak versus off‑peak, ticket conditions, where to buy, eligibility for concession tickets etc.

 

·         Travelling with V/Line

>> information about all aspects of travelling on our services e.g. carriage of  bikes, how much luggage can you can carry, wheelchair access etc.

 

·         Website

>> information about the V/Line website, including current known issues, supported web browsers, how to use the site etc.

 

·         Vacancies

>> information about working for V/Line, the application process etc.

 

 

Search

Our ‘Search’ facility (at the top right hand side of this page) can also be used to find information on this website. 

 

 

Enter one or two ‘keywords’ in the white text box (e.g. family saver, refunds, Mt Buller, concessions) and press the ‘GO’ button.  You will then be presented with a list of results that match e.g.

 

 

The results show:

            A link to the to relevant web page (click the link to visit the page)

            A brief description of what information the page contains

            When the page was last modified

            The ‘URL’ (location) of the web page.

 

 

If you can’t find the information you require

If you cannot find the information you require, please call us on 136 196 and we will do our best to help.  It’s also useful if you can send us an email to let us know what information is missing from the site.  We will endeavour to add appropriate information as quickly as we can.