Public
Transport Ombudsman
as part of V/Line – Customer service
charter brochure
The Public Transport Ombudsman deals
with complaints about Victorian public transport that members of the community
have been unable to resolve directly with the public transport operators.
If you are dissatisfied with a response
you receive from V/Line and want to take your feedback or concerns further, you
can seek the assistance of the Ombudsman by writing to:
Office of the Public Transport Ombudsman
PO Box 538
Collins Street West
Melbourne
Victoria 8007