Keeping you informed

We know that accurate and timely information is important to our customers.  

We strive to keep you informed through:

•           the V/Line information, sales and reservations centre on 136 196 (6am - midnight)

•           our website at vline.com.au

•           the public transport information website at metlinkmelbourne.com.au

•           posters, leaflets and public address announcements at stations

•           announcements on board our trains and coaches.

We co-operate with other public transport providers to ensure people can easily change between trams, trains and buses. Should you wish to plan a journey using different modes of transport please visit either of the websites above or call us on 136 196.

If we need to make changes to our timetable, we will advise our customers 14 days in advance through notices at stations and in local newspapers wherever possible.

If we experience unplanned disruptions, we aim to keep you up to date on the reason for the delay, how long it is likely to last and, if appropriate, advise on alternative travel arrangements.