Encouraging
feedback
as part of V/Line – Customer service
charter brochure
We aim to provide a safe, punctual,
reliable, high-quality service. If we let you down, we want you to tell us so
we can put things right.
We encourage feedback by making pre-paid
comment forms available from V/Line staffed stations and we will provide a
prompt, reasonable reply.
Call us on 1800 800 120
or write to us at:
Customer Relations
Reply Paid 5343
Melbourne Vic 8060
For details of our complaints handling
process please view our complaints handling procedure article.