How to
contact us
as part of V/Line – Customer service
charter brochure
V/Line information, sales and bookings 136 196
To comment on our service:
• Call V/Line Customer Relations on 1800 800 120
• Provide comments via email from our
website at vline.com.au/contactus
• Write to us at:
Customer Relations
Reply Paid 5343
Melbourne Vic 8060
Alternatively, pre-paid customer comment
forms are readily available
from our staffed stations.
Special needs 1800 800 120
To arrange assistance when travelling on V/Line
Vision and hearing impaired 1800 800 120
Copies of this charter in large font, audio and
languages
other than English are available on request
Public Transport Access Committee (03) 9655 8908
Interpreter service 131 450
TTY facility (03) 9619 2727
For people with speech or hearing impairment
Lost property 1800 800 120
To report items lost on our trains, coaches and stations
Other useful contacts:
Metlink 131 638
For information on metropolitan services,
timetables and fares
Metro feedback 1800 MY
METRO (69 63876)
Yarra Trams feedback 1800 800 166