Accessibility
as part of V/Line – Customer service
charter brochure
V/Line recognises and respects the
rights of all our customers. We consult regularly with the Public Transport
Access Committee to understand how we can provide a better service for customers
with special needs.
In accordance with the Disability
Discrimination Act we have a comprehensive action plan to improve access,
information and facilities for people with special needs.
A summary of this plan is available by
calling 136 196 or by reading our customers with disabilities article on the website.